Overview
ZainTech & ZOI deliver a fully managed AWS Direct Connect service that provides secure, private, and high‑performance connectivity between your on‑premises environment and AWS. This end‑to‑end solution includes:
Procurement and installation of all required telecommunications components from customer premises to the AWS Direct Connect Point of Presence Configuration of AWS Direct Connect and virtual interfaces inside the customer’s AWS account Subscription and CPPO private offer management 24/7 monitoring, operations, and support for both physical and logical connectivity SLA-backed performance (based on customer location and AWS DC)
This offer is designed for enterprises requiring predictable, low-latency connections for hybrid cloud workloads, mission-critical applications, and data-intensive operations. External Dependencies: All required telecommunications components (local loop, cross-connects, interconnects) are fully provided and managed by ZainTech & ZOI. Customers do not need to procure or pay for any external services or providers outside of this AWS Marketplace transaction.
What We Deliver
- Dedicated or hosted AWS Direct Connect circuits (50–500 Mbps).
- Regional coverage: KSA, Kuwait, UAE, Bahrain, Jordan, Oman, Iraq.
- AWS connectivity to Bahrain, UAE (Dubai), Frankfurt, and London.
- Optional managed SD-WAN and last-mile connectivity.
- CPPO-enabled private offers for tailored enterprise terms.
- 24/7 NOC support, proactive monitoring, and dedicated account management.
Key Benefits
- Secure, private, and reliable AWS connectivity.
- Reduced latency and improved application performance.
- Cost optimization vs. internet-based connections.
- Compliance with ISO 27001, SOC2, and regional data regulations.
- Operational simplicity with end-to-end managed service.
Implementation Process
- Assessment & Planning: Evaluate customer location, AWS target DC, bandwidth, and protection requirements.
- Design & Provisioning: Configure Direct Connect circuit, last-mile, and AWS integration.
- Deployment: Activate service, validate connectivity, and provide documentation.
- Handover & Support: Share individual SLA based on customer location and AWS DC; Onboarding and ongoing support.
Why Choose ZainTech & ZOI?
- Regional expertise and AWS Advanced Consulting Partner status.
- Deep experience with regulated industries and compliance.
- End-to-end support, including managed services and proactive optimization.
- Proven track record with government and enterprise customers.
Highlights
- Complete lifecycle: procurement, installation, AWS setup, and managed operations.
- Regional coverage: KSA, Kuwait, UAE, Bahrain, Jordan, Oman, Iraq; AWS PoPs in Bahrain, Dubai, Frankfurt, London.
- Flexible bandwidth (50–500 Mbps), CPPO private offers, SLA-backed performance.
Details
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You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
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Support
Vendor support
ZainTech & ZOI provide full 24/7 operational support for this managed AWS Direct Connect service.
Support Contacts:
Email: support@zaintech.com Phone: +971 4 360 1622
Support Description:
Customers receive round‑the‑clock monitoring, incident response, and troubleshooting for both physical and logical network connectivity. This includes circuit health checks, AWS Direct Connect interface monitoring, routing validation, and coordinated resolution with telecom carriers and AWS as needed.
Response Times:
- Critical impact: response within 30 minutes
- High severity: response within 2 hours
- Standard requests: response within 1 business day
Included Support Services:
- Connectivity monitoring (physical + logical)
- Event alerting and incident handling
- Escalation management with ZOI and AWS
- SLA-backed service availability (based on customer location)
- Configuration guidance for Direct Connect/VIF/Transit Gateway