Can’t reach your constituents? You’re not alone. Most outbound calls to mobile handsets are delivered without a Caller Name or description, and in some cases, they are labeled inadvertently as “SPAM Likely” or “Fraud Likely.”

Research indicates that 88% of constituents will not answer calls that only display a phone number, particularly a toll-free number. This means that calls to mobile devices about school closures, a doctor’s return call, confirming a service call, or a prescription being ready for pick-up often go unanswered.

Download our solution sheet to learn how your agency can protect its brand and increase revenue with TruContact Trusted Call Solutions.

Branded Call Display (BCD) Give constituents a reason to answer calls and improve constituent engagement by delivering calls with context. It delivers the organization name, logo and reason for call to the mobile call display.

•Increase engagement and improve answer rates: Increase answer rates by up to 56% by adding context to calls.

•Maximize your mobile reach: Reach over 280 million BCD capable mobile devices.

Caller Name Optimization (CNO) mitigates outbound calling from being marked as spam or blocked. Government Agencies use a web interface to manage numbers and caller ID information. CNO allows government agencies to designate verified organizational numbers for outbound calls through a centralized, online portal that helps ensure calls aren’t mislabeled.

•Get calls answered: Reduce erroneous call blocking and tagging of outbound calls by more than 90%

•Increase ROI: Avoid phone tag and reach your constituents faster, improving the constituent experience.

Caller Name Optimization and Branded Call Display help constituents migrate using Amazon Connect.