Telco360°: AI/ML Telecom Operations Intelligence Platform for CSPs

Telco360° is an AI/ML-powered telecom operations platform hosted on AWS. It unifies operational blocks across multi-vendor, multi-domain environments, including CNFs, VNFs, and legacy infrastructure. It enables zero-touch automation to reduce OPEX and CAPEX while supporting faster, proactive issue resolution across Radio, Transport, Core, and Access networks.

Telco360° provides a single-pane view across operations, planning, optimization, integration, auto-acceptance, auditing, and troubleshooting. It supports E2E topology detection, regional drill-down, open APIs, and standard protocols. Capabilities include real-time performance and fault management, configuration audits, traffic simulation, IP steering, auto ticketing, zero-touch reporting, and trace analysis. Agentic AI strengthens RCA, predictive insights, and closed-loop remediation.

Telco360° also correlates technical performance with revenue, customer experience, and churn risk. Content-aware analytics and customer segmentation support upsell, personalized plans, and proactive retention. Tier-1 CSP deployments show lower OPEX, stronger KPI performance, and higher customer satisfaction.

Key Features

• Unified Multi-Domain, Multi-Vendor Visibility: Single-pane monitoring across Radio, Transport, Core, and Cloud/CNF environments with topology, regional views, and drill-down.
• AI/ML and Agentic AI Operations: AWS services support automated RCA, predictive insights, closed-loop healing, and ingestion-to-inference ML.
• Assurance and Automation Toolset: Stitch debugger, configuration and IP audits, MPLS SR-TE simulation, traffic generation, causal analytics, and auto ticketing.
• Trace-Level Analysis: Wireshark trace ingestion and correlation across RAN, Transport, Core, and IMS interfaces with signaling, KPI, PCAP, and log inspection.
• Business-Aware Assurance: Revenue and VIP impact analysis, service visibility, and RCA reports that connect technical faults to business outcomes.
• Customer and Content Intelligence: Experience analytics, segmentation, and behavior-based insights for personalized plans, upsell, and retention.
• Performance Management and SLA Assurance: Proactive optimization, continuum SLA audits, and alerts to improve service quality and KPI performance.
• Optical/MPLS/Microwave Dashboards: DWDM, MPLS, and microwave monitoring with alerts to minimize transport-related service disruption.
• Intelligent Service Logic: Automates provisioning, resource allocation, and workflows while capturing issues beyond FCAPS.
• Configuration Audits: Checks network configurations for compliance, breach risk, and configuration hygiene.
• Virtual Traffic Generator: Simulates traffic to test performance, capacity, and resilience for core optimization.
• Wi-Fi and LTE/NR Analytics: Integrates Android and iOS devices for advanced Wi-Fi offload analytics.
• ITSM and Ticketing Integration: Connects with existing ITSM and ticketing systems without disrupting workflows.

Key Benefits

• One Platform. Every Domain. Every Vendor: Reduces silos by unifying CSP domains and vendors in one operating view.
• Reduced OPEX: Zero-touch automation lowers costs, accelerates audits, and saves time through automated reporting.
• Faster Resolution and Lower MTTR: Proactive detection, predictive insights, and AI-driven RCA reduce disruption and duplicate tickets.
• Network Quality and SLA Assurance: Continuous performance, configuration, and quality audits support SLA integrity and faster troubleshooting.
• Customer Experience and Retention: Experience-led insights enable proactive issue resolution, improving NPS and reducing churn.
• Revenue Growth and Monetization: Behavior-based segmentation, targeted upsell, and business-impact visibility help increase ARPU and guide investment.
• Operational Efficiency at Scale: Proven across multi-country, multi-vendor Tier-1 CSP deployments, supporting faster time to market and better resource allocation.
• Zero-Touch Reporting: Automates scheduled CSP reports, reducing manual work while ensuring timely delivery.