HEARTBEATS Managed Service 24×365

Our managed service offers a highly flexible structure, functioning seamlessly as if you had a dedicated team of expert engineers in-house. We eliminate your infrastructure management burdens, empowering your organization to focus entirely on your core business.

1. 24/7/365 Crisis Management Support

To minimize the impact of system downtime, we provide round-the-clock support 365 days a year. Our experts define optimal monitoring items and establish robust specifications, ensuring early fault detection and rapid recovery through 24/7/365 manned monitoring. Beyond swift primary response, we conduct thorough root-cause analysis and implement permanent countermeasures to guarantee continuous service stability. We handle everything starting from creating monitoring specifications, allowing customers without existing documentation to seamlessly adopt our service.

2. Server Operations and Management

Professional engineers with extensive web service experience manage your daily operational tasks. We provide comprehensive support, including server configuration changes, backup management, security patch updates, and the management of resource monitoring/visualization tools. Our support covers everything from failure root-cause investigation to proposing and implementing infrastructure improvements. Furthermore, we meticulously review update and EOL (End of Life) notifications from cloud vendors to propose the most effective lifecycle strategies for your environment.

3. Multi-Cloud One-Stop Advantage

In addition to AWS, we flexibly support GCP, Azure, and domestic cloud environments, with the capability to operate various monitoring tools such as Datadog. By delivering a true one-stop service for construction, operations, troubleshooting, and optimization, we consolidate your vendor contacts into a single touchpoint, significantly reducing communication overhead.

4. Continuous Cost Optimization Support

We perform regular environment assessments by combining AI-driven automated patrols with the "human eye" of professional infrastructure engineers, delivering highly effective and actionable cost-optimization strategies.