Overview
This is a repackaged open-source software product wherein additional charges apply for the pre-configured stack which includes Apache2, MySQL, PHP, phpMyAdmin, Webmin, and Scripts which make it easy for you to use ((OTRS)). We have phpMyAdmin intended to handle the administration of MySQL over the Web, Webmin for file transfer, and Scripts for the password, backup, and update management.
((OTRS)) Community Edition is Open Source lightweight, web-based bug tracking system written in Pearl for assisting with Customer Service, Help Desk, IT Service Management. To view the License details, please visit this URL: https://www.intuz.com/cloud/stack/otrs All the software, trademarks, logo, license, and other intellectual properties used in this AMI are the exclusive property of respective owners. This AMI contains opensource softwares, so you cannot use enterprise version license in it.
Highlights
- For Help Desk, IT Service Management, Process Management, Change Management and more.
- Add extra functionality just as you need it with a large set of freely, selectable features.
- ((OTRS)) Community Edition has Password recovery, Snapshot and Update Management scripts.
Details
Typical total price
$0.085/hour
Features and programs
Financing for AWS Marketplace purchases
Pricing
Free trial
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t2.small | $0.01 | $0.023 | $0.033 |
t2.medium | $0.01 | $0.046 | $0.056 |
t2.large | $0.01 | $0.093 | $0.103 |
t2.xlarge | $0.01 | $0.186 | $0.196 |
t2.2xlarge | $0.01 | $0.371 | $0.381 |
t3.small | $0.01 | $0.021 | $0.031 |
t3.medium | $0.01 | $0.042 | $0.052 |
t3.large | $0.01 | $0.083 | $0.093 |
t3.xlarge | $0.01 | $0.166 | $0.176 |
t3.2xlarge | $0.01 | $0.333 | $0.343 |
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp3) volumes | $0.08/per GB/month of provisioned storage |
Vendor refund policy
Intuz will not refund money in any case; however, you can cancel your subscription at any time.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Latest Stable Release
Additional details
Usage instructions
Once the instance is running, enter http://instance-public-ip/otrs/index.pl into your browser. Wait for the instance health checks to pass. You will then see the ((OTRS)) Community Edition page, enter 'root@localhost' as Username and 'instance-id' as password. You can access '/phpmyadmin' page with url http://instance-public-ip/phpmyadmin and use 'root' as username and 'instance-id' as password. You can access 'webmin' page at port 8000, so your url will be http://instance-public-ip:8000 and use 'admin' as username and 'instance-id' as password. You can also access your instance via SSH using the username 'ubuntu' and your Amazon private key. For additional setup instructions please visit https://www.intuz.com/cloud/stack/otrs
Resources
Support
Vendor support
Intuz team provides the best technical documentation for installation and setup through this guide: https://www.intuz.com/cloud/stack/otrs We provide best effort technical support for this product. We will do our best to respond to your questions within the next 24 hours in business days. For any technical support or query, you can drop an email here: tech@intuz.com or fill up this form:
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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