Sold by: Quavo Fraud and Disputes
Deployed on AWS
Trusted by financial institutions and technology companies since 2015, Quavo QFD is an AI-powered dispute and chargeback platform that automates the full post-transaction lifecycle, helping organizations resolve cases faster, ensure compliance, and recover more dollars.
Overview
Quavo is a leading provider of dispute and chargeback management solutions, purpose-built for financial institutions, fintechs, and payment processors. QFD is an AI-powered platform designed to automate and optimize the full post-transaction lifecycle, from dispute intake through investigation, resolution, recovery, and compliance.
Built on modern cloud infrastructure, QFD is configurable, scalable, and integration-ready, enabling organizations to streamline operations across evolving payment types and regulatory requirements. The platform supports omni-channel dispute management including card, ACH, and digital payments, all while centralizing workflows into a single system of record. Through APIs and integrations, QFD ingests data from core systems, payment networks, and third-party sources to create a unified view of each case.
QFD leverages AI-driven automation, configurable rules, and real-time decisioning to reduce manual workloads, accelerate resolution times, and improve consistency. With built-in compliance controls and audit-ready reporting, organizations can adhere to Reg E, Reg Z, and card network rules while reducing risk. Advanced analytics provide visibility into key performance metrics, helping teams improve customer experience, increase recovered dollars, and drive operational performance across the dispute lifecycle.
For custom pricing or a private contract, please contact marketplace@quavo.com , for a private offer.
Highlights
- End-to-End Dispute Lifecycle Automation: Automate the full dispute and chargeback process from intake to resolution reducing manual effort, eliminating silos, and accelerating case handling across all payment types.
- Increase Recovery & Reduce Losses: Maximize recovered dollars with streamlined representment workflows, intelligent case management, and performance tracking that goes beyond fraud detection.
- Compliance-First with Full Transparency: Stay compliant with Reg E, Z, NACHA, and card network rules using automated timelines, audit trails, and reporting that ensures accuracy, accountability, and readiness for audits.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor, and additional usage. You pay upfront or in installments according to your contract terms with the vendor. This entitles you to a specified quantity of use for the contract duration. Usage-based pricing is in effect for overages or additional usage not covered in the contract. These charges are applied on top of the contract price. If you choose not to renew or replace your contract before the contract end date, access to your entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Quavo QFD Software | QFD is a cloud-native platform that automates and streamlines fraud and dispute management for financial institutions and tech companies. Built for scalability and compliance, QFD leverages AI-driven workflows, configurable rules, and real-time reporting to reduce losses, improve operational efficiency, and enhance customer experience, all within a secure AWS environment.
For a private offer, contact marketplace@quavo.com. | $10,000.00 |
Dimension | Cost/unit |
|---|---|
Additional usage per contract | $0.01 |
Transaction overages per contract | $0.01 |
Dimensions summary
You buy this platform through a contract, arranged as a private offer. Contact the vendor to set your terms and quantity. The core dimension covers the QFD Software itself, a cloud-native platform that automates fraud and dispute management within AWS. Two usage-based dimensions add cost on top of your contract. Additional usage per contract charges you for extra platform usage. Transaction overages per contract charges you when disputed-transaction volume passes your contracted amount. Together, these dimensions let your base agreement scale as your dispute and transaction volume grows.
Top-of-mind questions for buyers
A transaction is a disputed payment the platform processes, including card claims on credit, debit, and prepaid, plus electronic transfers, digital payments, and ATM activity. Each disputed item counts individually. Overage charges apply only after your monthly disputed-transaction volume passes the amount set in your contract.
Your base contract covers a set amount of usage. When disputed-transaction volume exceeds that amount, the Transaction overages per contract dimension applies to the extra volume. Only the volume above your contracted level is billed as overage. Your base contract amount stays the same.
You start with the Quavo QFD Software contract as your base. Two usage dimensions add charges on top when you exceed contracted levels: Additional usage per contract and Transaction overages per contract. All three appear on the same invoice. Transaction volume typically drives overage cost for high-dispute institutions.
www.quavo.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Buyers can expect comprehensive support from Quavo for QFD, including issue resolution, configuration assistance, and performance optimization. Standard support is provided during business hours (8:00 AM to 5:00 PM ET, Monday through Friday), with 24/7 emergency support available for critical production issues that impact cardholders or regulatory compliance.
All support requests are managed through the Quavo Support Portal, where tickets are logged, tracked, and maintained to ensure full visibility and communication. Each request is assigned a unique ticket number, and all related updates and correspondence are captured within the portal to streamline resolution and maintain auditability. Quavo also provides dedicated client support through a Customer Success Manager, who assists with onboarding, ongoing optimization, and access to support resources. This ensures clients receive timely assistance, clear escalation paths, and continuous alignment with product capabilities and updates. support@quavo.com
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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