RAG Operational & Optimization

[Service Overview]

Serverworks' RAG Operational Support provides end-to-end support from quantitative evaluation and analysis to accuracy improvement of RAG systems, tailored for real-world operations. By leveraging AWS-provided RAG evaluation capabilities, we score response accuracy, harmful content, and relevance, enabling objective and continuous evaluation without relying on individual judgment.

[Key Features]

Data-Driven RAG Evaluation & Analysis Using Objective Metrics: By combining RAG evaluation dataset creation with AWS evaluation tools, we quantify and visualize response accuracy and harmful content detection using objective metrics. Quantifying the relationship between user prompts and outputs enables efficient identification of AI hallucinations（ハルシネーション） in large-scale historical data. This supports informed decision-making for new feature releases and ensures reliable monitoring of unexpected quality degradation in live environments. Root-cause Resolution—Accuracy Improvement & Practical Implementation: We analyze the root causes of accuracy issues identified during the evaluation process and provide a reproducible improvement approach rather than isolated, one-off fixes. Our experts perform practical, real-world tuning—such as optimizing document retrieval filtering and parameter adjustment—to continuously optimize the RAG system for specific business requirements.

End-to-End Support by Dedicated AWS Experts: As an AWS Premier Tier Partner with a proven track record of serving over 1,540 companies, Serverworks provides end-to-end, dedicated support—from initial requirement gathering and architectural design to implementation and day-to-day operational maintenance.

[Points of Attention]

The Serverworks ”AWS Billing Agency Service Advanced Plan” contract will be required.