The services of msg.passbrains offer valuable user experience insights during all stages of digital development. Our platform offers you a clear picture how your digital products and services are perceived by your most important target audience and how you can improve them even more.
We select representative user groups from our international crowd community based on the specific criteria of your target audience, their demographics, or their location.
We help you to validate your product or service concept, to get user experience breakdowns for prototypes or to evaluate the usability and performance of your release candidates.
Overview
Find out what your customers think of your product or service - even before go-live!
msg.passbrains offers high-quality crowdtests tailored to the entire product life cycle. With us, you can test your product or service with people from your target group, true to the motto: "Out of the lab, into real life".
We give you answers on user experience and user acceptance. We do also functional and localization tests.
Procedure of a user experience crowd test:
- Project preparation: A dedicated msg.passbrains project manager defines the scope of your crowd test together with you. This includes in particular your goals, the time schedule and the composition of your target group. With your input, we develop a guideline that contains all the necessary information for the participants.
- Project setup: We recruit suitable participants for a tailored panel. We also set up analysis modules according to your requirements, and your access to the project.
- Project implementation: The participants get access to your product or service and start testing. With the developed guideline we can ensure that the focus of the test is on the required aspects. After the participants have tested your product or service, they complete the questionnaire and submit the results to us. During the entire phase, we take over all operational tasks, especially communication and support of the crowd, as well as control and monitoring of the activities and results. You can track the participants activities in real time.
- Project completion: We aggregate and validate all results for you. You receive a comprehensive final report that summarises the results compactly and with recommendations of improvements. At last, we take care of the participants payment.
Our Solution
The msg.passbrains platform is fully hosted on AWS. It natively uses state-of-the-art cloud services, such as AWS Amplify, ECS, Lambda and DynamoDB.
Highlights
- Insights into your target group: Find out how your digital products and services are experienced by the entire spectrum of your customers. Understand the strengths and weaknesses of your product and target specific issues. Convert insights into positive user and customer experiences during different phases of the customer and product life cycle. With us, you turn users into real fans.
- End-to-end managed service: msg.passbrains offers you a complete end-to-end managed service for crowdsourced testing. We’ll employ the appropriate test Teams, process the financial compensation of the participant and ensure optimal coverage of devices, operating systems, browsers, networks, locations, and languages. We take care to validate the output, analyse and revise all insights gained and provide you with comprehensive and clear final reports.
- Precise test design: The most complex test is of no use if it does not provide exactly the answers you need. That is why we offer a bespoke test concept instead of an off-the-shelf test product. This way you get exact answers to your questions precisely when you need them.
Details
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Support
Vendor support
Website: [https://www.passbrains.com/ ]
For support or further information, please contact quality@msg.group .