Sold by: Syntax Systems USA LP
Master data quality and IT governance across the enterprise. Looks up any vendor, customer, material, or asset master record instantly, scores data quality with prioritized actions, auto-cleanses master data continuously, surfaces SAP user activity and license waste, answers helpdesk ticket status, and detects SoD violations within 24 hours. CIOs, MDM leads, and audit/SOX teams get clean data, controlled access, and license cost recovery.
Overview
Syntax Enterprise Master Data & IT Governance AI Suite built on Amazon Bedrock gives CIOs, MDM leads, and audit/SOX teams clean master data, controlled access, and license cost recovery — continuously, not as periodic projects. It combines master-data quality, SAP user activity, and SoD detection into one operational suite.
Key Capabilities
- Instant lookup of vendor, customer, material, and asset master records
- Data quality scoring with prioritized remediation actions
- Continuous auto-cleansing of master data
- SAP user activity and license waste surfacing
- Helpdesk ticket status Q&A
- Segregation of Duties (SoD) violation detection within 24 hours
Customer Benefits
- Master data trusted by finance, procurement, and operations
- License cost recovered from inactive SAP users
- SoD violations addressed before audit, not after
- Helpdesk visibility for end users and managers
- Data quality treated as an operating metric, not a project
Outcomes
- Reduced duplicate vendors, customers, and materials
- Lower SAP license spend through reclamation
- Fewer audit findings on access controls
- Faster helpdesk resolution through self-service status
- Sustained improvement in master data quality scores
Who It's For
CIOs, Heads of Master Data Management (MDM), Audit/SOX Leaders, SAP License Managers, and IT Service Management teams at enterprises running SAP-centric estates.
Engagement Process
Delivered as a managed AI suite with enterprise security, consolidated billing, and integration to ERP master data, identity, license management, and ITSM systems.
Less than 8 weeks to Value-Realization
- Discovery – Define & Prioritize
- Integration and Configuration – Configure & Build
- Pilot and Validation – Deploy, Test and Validate
- Go-Live and Handover – Value Generation begins
Highlights
- Master Data Quality and Auto-Cleansing: Look up any vendor, customer, material, or asset master record instantly and receive a prioritized data quality score. The suite continuously auto-cleanses master data records rather than relying on periodic manual projects, helping MDM leads sustain improvement in data quality scores and reduce duplicate vendors, customers, and materials across the enterprise.
- SAP User Activity and License Cost Recovery: Surface SAP user activity patterns and identify license waste across your environment. By providing visibility into actual usage, the suite enables organizations to reclaim unused or underutilized SAP licenses and recover associated costs - giving CIOs and IT leaders actionable insight into license optimization without manual audits or spreadsheet-based tracking.
- SoD Violation Detection and Helpdesk Visibility: Detect segregation of duties violations within 24 hours - shifting from periodic audit cycles to continuous compliance monitoring. The suite also answers helpdesk ticket status queries instantly, giving audit and SOX teams fewer findings to remediate and enabling faster helpdesk resolution for IT service management teams.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Syntax provides 24x7 global support for all AI Suite services. Support covers issue resolution, troubleshooting, configuration questions, and assistance with integrations.
Getting Started
To begin an engagement, schedule a discovery call with Syntax to assess your data readiness, identify priority use cases, and receive a tailored implementation plan. Contact Syntax through AWS Marketplace or visit syntax.com to request a scoping session.
Ongoing Managed Service Support
As a managed AI suite, Syntax handles ongoing model management, data pipeline monitoring, and system optimization. Support covers questions about using the service, troubleshooting data integration issues, and requesting configuration changes.
Contact and Assistance
For support inquiries - including service issues, troubleshooting, and refund requests - reach out to Syntax's global support team at support@syntax.com , available around the clock