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    Amazon Connect 3rd Party App & ScreenPop Integration by Digiclarity

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    Sold by: Digiclarity, LLC 
    Build and deploy Amazon Connect 3P (third-party) apps with real-time ScreenPop, data dips, and CRM integrations to streamline agent workflows and enhance customer experience.

    Overview

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    Digiclarity specializes in building Amazon Connect 3P (Third-Party) Applications that deeply integrate your Amazon Connect instance with CRMs, help desks, ERPs, and internal systems - enhancing agent performance and operational efficiency.

    Our services follow AWS best practices for 3P app development, enabling you to:

    • Embed custom applications directly into the Amazon Connect agent workspace
    • Provide real-time ScreenPop experiences using contact attributes and external data dips
    • Display customer information, tickets, or context based on call/chat events
    • Trigger AWS Lambda functions or API calls from agent workflows
    • Securely manage SSO access and user roles using AWS IAM or SAML

    We’ve delivered 3P App solutions for enterprises clients, enabling agents to interact with Salesforce, ServiceNow, and custom systems - all inside Amazon Connect.

    Our typical implementation includes:

    • Design & Architecture of your 3P App (React/JS/HTML)
    • Integration with APIs (REST, GraphQL, Lambda, RDS, DynamoDB, CRM)
    • Deployment & Hosting (CloudFront, S3, Lambda, API Gateway)
    • Access Control & Permissions via AWS IAM and Connect Security Profiles
    • Testing & Release in DEV, UAT, and PROD Connect instances
    • Monitoring with CloudWatch and custom metrics

    Highlights

    • Native Agent Workspace Integration Deploy 3P apps inside the Amazon Connect agent workspace using iframe-based secure apps.
    • Real-Time ScreenPop & External Data Dips Trigger ScreenPop using customer profile data, IVR input, or Contact Trace Records (CTRs).
    • Secure API & CRM Integrations Connect to Salesforce, Zendesk, ServiceNow, or internal APIs using Lambda or API Gateway with full authentication.

    Details

    Sold by
    Digiclarity, LLC 
    Categories
    Contact Center 
    Implementation 
    Application Development 
    Delivery method
    Deployed on AWS
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    • Enterprise: TAM + SLA + Change Management + Runbooks

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