Sold by: CXBuilder
CXBuild turns the four-persona CXDesign blueprint into a production-ready Amazon Connect environment on AWS, using opinionated reference architectures and accelerators to reduce delivery risk and time to value. We handle the coding, integrations, testing, and go-live so customers can modernize or migrate from legacy contact centers while increasing adoption of AWS services across CX, AI/ML, analytics, and observability.
Overview
CXBuild is a delivery-focused engagement that takes the CX blueprint defined in CXDesign and turns it into a working Amazon Connect solution on AWS. Starting from the four key personas—customer, agent, supervisor, and administrator—we configure and extend Amazon Connect and adjacent AWS services, implement call flows and bots, build integrations to CRM/ITSM systems, and codify everything using infrastructure-as-code for repeatability and control.
Depending on your needs, CXBuild can deliver a tightly scoped pilot to prove value quickly or a full production rollout, including testing, observability, and knowledge transfer for your teams. The result is a modern, maintainable contact center that aligns to your designed journeys, accelerates time to value, and creates a foundation for continuous CX, AI/ML, and analytics innovation on AWS.
Highlights
- Accelerate Amazon Connect implementation on AWS with CXBuild, turning CXDesign blueprints into working contact centers for customers, agents, supervisors, and admins.
- Reduce delivery risk using opinionated patterns, infrastructure-as-code, CI/CD, and observability for secure, compliant Amazon Connect on AWS.
- Build a scalable foundation for CX, AI/ML, and analytics innovation with integrated Amazon Connect and AWS services.
Details
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Delivery method
Deployed on AWS
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