CX Migration Factory: Amazon Connect Migration Delivered as Code

CX Migration Factory migrates one line of business to a modern AWS customer experience stack and proves the model in your environment, with your integrations, before you commit to the full estate. A full cutover is high-risk and hard to fund on faith; one line produces the delivery data that prices the rest of the migration honestly.

Everything is delivered as code in your own AWS account. Flows, routing, queues and configuration are defined as infrastructure as code and promoted through gated CI/CD, with no console changes. Every change is versioned, reviewable and auditable.

Six to eight weeks, one line of business:

• Assess (week 1): we inventory source flows and verify the real integration boundaries, the ones that actually gate the migration.
• Design (week 2): target Amazon Connect architecture and governance design, adapted from proven blueprints rather than drawn from scratch.
• Build (weeks 3-5): flows, landing and integrations built as infrastructure as code, reusing our proven libraries.
• Validate (week 6): functional, parity and user acceptance testing through to sign-off.
• Cutover (weeks 7-8): one governed go-live, hypercare, and the plan for the waves that follow.

What you receive: one IVR or line of business live at full experience parity on Amazon Connect, running in your own AWS account; a Land, Treat, Route, Resolve target architecture designed for the full environment and proven on one line; governance instrumentation, with audit trail and guardrails as code from the first commit so your existing control evidence keeps working; and a sequenced, wave-based migration plan for the rest of the environment, priced from real delivery data.

The factory method targets the pattern, not the vendor: proprietary flow designers, vendor-specific scripts and middleware CTI. You own what we build. It runs in your AWS account as code your team can read, so there is nothing to migrate away from us. CXBuilder is an Amazon Connect Service Delivery designated and AWS Advanced Tier partner, with 40+ Amazon Connect production cutovers delivered end to end since 2019 and zero unplanned customer-facing downtime events across them. We work direct or as a subcontractor within your existing prime or SI framework.