Apexon EV Platform Services – Fleet Charging & Management

Apexon is a software and professional services provider. We do not manufacture or supply charging equipment — we integrate, orchestrate, and optimize third-party EV charging infrastructure entirely through software. Managing a commercial EV fleet charging network means orchestrating charge stations, energy tariffs, vehicle telemetry, driver operations, utility billing, and fault response-simultaneously, across distributed sites. Apexon has done this in production. We designed, built, and continue to operate an end-to-end Fleet EV Charging platform for a North American market entrant, including utility integrations with PG&E across Western USA.

What the Platform Delivers

Charge Station & Asset Management: Every charge point is visible and actionable from a single console - uptime, energy draw, grid load, scheduling, dynamic pricing, and white-label branding, all in one place.

Fault Management & AIOps: Anomalies are detected automatically, tickets raised and routed, and the majority resolved without human intervention through AIOps on Amazon Bedrock. SLA tracking and root cause analysis close the loop.

Fleet Operations Core: Driver profiles, vehicle MDM, GPS tracking, OBD diagnostics, predictive maintenance, and trip accounting-unified in one system.

Range, Routing & Energy Intelligence: Drivers get real-time charge levels, range predictions, and route recommendations. Fleet managers track consumption, manage utility bills, energy credits, and incentives-all in one view.

Protocol-First Integration: Native OCPI and OCPP integrates with any third-party charger network or roaming service without per-vendor custom work. Salesforce, Zendesk, ServiceNow, telematics, and payment gateways are pre-built and production-tested.

Customer Care & Support Operations: Built on Amazon Connect, agents see live session and vehicle data the moment a call connects. AI-powered IVR handles routine queries autonomously, with Contact Lens driving continuous support improvement.

AWS-Native Architecture

Connected Vehicle & IoT - Amazon IoT Core – Secure MQTT/HTTPS connectivity for charge stations and vehicle telemetry - AWS IoT Greengrass – Edge OCPP handling and local fault detection at each charging site - AWS IoT FleetWise – OBD and sensor telemetry for predictive maintenance and battery health

Real-Time Streaming & Events - Amazon Kinesis Data Streams – Real-time ingestion of charging events and vehicle telemetry - Amazon EventBridge – Event routing across platform microservices and third-party integrations

Compute & Microservices - Amazon EKS – Microservices orchestration with autoscaling and zero-downtime deployments - AWS Lambda – Serverless processing for AIOps remediation, alerts, and payment webhooks

Data Storage & Analytics - Amazon DynamoDB – Sub-millisecond store for live charge session state and master data - Amazon RDS (Aurora) – Relational store for fleet, billing, and driver transactional records - Amazon S3 – Data lake for telemetry, compliance documents, and ML training data - Amazon Redshift – Warehouse for fleet performance analytics and financial reporting

AI/ML & Intelligence - Amazon SageMaker – Predictive maintenance, battery health, and driver behavior models - Amazon Bedrock – AIOps fault remediation and intelligent operator assistant features - Amazon QuickSight – Embedded fleet dashboards and energy reports within operator portals

Security, Integration & Operations - Amazon Cognito – SSO and role-based access across driver, operator, and CPO admin portals - Amazon API Gateway – Managed APIs for charger network, utility, and telematics integrations - Amazon Location Service – Geofencing, station discovery, and route optimization - AWS KMS – Encryption key management for compliance and auditability - Amazon SNS – Real-time notifications for charge events, faults, and SLA breaches - Amazon Connect – AI-assisted contact center with direct platform ticketing context; Contact Lens for support analytics - Amazon CloudWatch – Unified observability with anomaly detection and automated alerting

What Customers Achieve

• Reduced fleet downtime through proactive fault detection and automated resolution • Lower energy costs from intelligent load balancing, dynamic tariff management, and credit optimization • Higher first-contact resolution through an AI-assisted contact center with full platform context • A scalable, white-labeled platform that enables B2B2C growth without rebuilding the core • Single operational view across charging infrastructure, vehicles, drivers, and energy spend

Ideal For

• Commercial fleet operators transitioning delivery, logistics, or transit fleets to EVs • Charge Point Operators (CPOs) scaling charging networks across multiple sites • E-mobility service providers building differentiated driver and operator experiences • Utilities and energy distributors seeking EV grid integration • OEMs and automotive companies launching managed fleet charging programs