Sold by: BSP Cloud
Your team runs the business. BSP Cloud watches the cloud. 24/7 AWS workload monitoring with near-instant alerting, engineer analysis within approximately 30 minutes, and a 1-hour response commitment for urgent incidents.
Overview
Simply having workloads on AWS is not enough — they need to be monitored, protected, and supported by specialists who act before problems escalate.
Most organizations with internal IT teams face the same challenge: their team knows the business, but monitoring AWS infrastructure 24/7 requires specialized expertise, dedicated tooling, and always-on availability that is difficult and expensive to maintain in-house. This service is designed for organizations that already have an internal IT team and want to add a specialized AWS monitoring and incident support layer, without the cost of building it themselves.
What we monitor and how
BSP Cloud monitors your AWS workloads continuously using Amazon CloudWatch and New Relic, with customized dashboards that provide real-time visibility into performance, availability, and cost metrics. Alerts are configured to your environment and risk profile.
Detection and response — two different clocks
- Detection — Alerts are generated automatically and reach our technical team, and yours when you opt in, almost instantly. Our engineers begin analysis within approximately 30 minutes, evaluating root cause and impact.
- Response — When you open a ticket in our service desk or write to our support address, our commitment for urgent cases is a first interaction within 1 hour. This is a response commitment, not a resolution commitment: resolution often depends on factors beyond BSP Cloud, and we prefer to be explicit about that.
In practice the two work together: the alert fires, our team analyzes it, and you hear from us inside the response window — frequently before your own team has noticed anything.
How we handle incidents
All incidents are managed following ITIL-based processes through FreshService. Every incident is logged and categorized upon detection, assigned to an AWS-certified engineer, tracked with full action documentation, and closed with a post-incident report whenever the incident had real business impact, such as an infrastructure disruption or a configuration failure.
What you receive, and how often
- Resource usage metrics (CPU, memory, storage): weekly
- Cost optimization opportunities (FinOps): weekly or monthly, depending on your environment
- Monthly closing report: tickets handled, projects, and cost summary
- On-demand reports on security posture and improvement recommendations, whenever you need them
Support and availability
Business hours run Monday to Friday, 8am to 6pm BRT, excluding Brazilian public holidays. AWS infrastructure unavailability is covered 24/7 by an on-call rotation. Response commitments: urgent within 1 hour on calendar hours, high within 4 business hours, medium within 8 business hours, low within 1 business day.
Getting started — no prerequisites
No AWS account or specific setup is required in advance. Bring the scope of your environment; BSP Cloud provisions and configures whatever is needed to begin monitoring.
Who we are
BSP Cloud is an AWS Advanced Partner with 15+ years of experience, 40+ AWS-certified professionals, and 120+ active clients in production across Energy, Financial Services, Retail, Healthcare, and Manufacturing.
Let your team focus on what matters. Request a private offer and let's design the monitoring and support layer your AWS environment needs.
Highlights
- Issues Caught Before They Escalate — BSP Cloud monitors your AWS workloads 24/7 using Amazon CloudWatch and New Relic, with customized dashboards and automatic alerts. Alerts reach our technical team almost instantly, and our engineers begin analysis within approximately 30 minutes.
- Certified Incident Response, Every Time — AWS-certified engineers respond, analyze, and resolve following ITIL-based incident management processes via FreshService. Every action is logged and tracked, and incidents with real business impact close with a post-incident report sent to your team.
- Your Team Stays Focused. We Handle the Cloud. — BSP Cloud acts as the specialized AWS monitoring layer your internal team doesn't have to build or maintain. With 40+ certified professionals and 120+ clients in production, we bring enterprise-grade expertise without the overhead of hiring in-house.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Support is provided by BSP Cloud through the following channels:
Email: suporte@bspcloud.com — open to clients and prospective buyers. This is the channel to use before your service desk access is provisioned. Phone: +55 11 2369-9974, during business hours. Service desk: https://bsp.freshservice.com — every client receives an account during onboarding, after the engagement starts. This is the recommended channel for incidents once your access is active.
Business hours are Monday to Friday, 8am to 6pm BRT (UTC-3), excluding Brazilian public holidays. AWS infrastructure unavailability is covered 24 hours a day, 7 days a week, by an on-call rotation.
Response commitments: urgent incidents receive a first interaction within 1 hour on calendar hours; high priority within 4 business hours; medium within 8 business hours; low within 1 business day. These are response commitments — resolution time depends on the nature of each incident and, in some cases, on third parties.
After a private offer is accepted, BSP Cloud contacts your team within 2 business days to schedule onboarding and provision service desk access.