Sold by: Activeo
Train, support, and upskill your teams on Amazon Connect.
A comprehensive range of learning programs to ensure a fast, effective, and lasting adoption of your CCaaS solution.
Overview
Thanks to our certified Amazon Connect experts, we offer modular training paths tailored to your needs: administrator training, dedicated business‑team sessions, advanced technical workshops, operational coaching programs, and change‑management support. Together, we build a personalized training plan that covers all Amazon Connect features relevant to your environment. Our trainers intervene at every stage of the project to ensure a progressive skill ramp‑up: hands‑on onboarding workshops, super‑user training, sessions for internal support teams, customized documentation, and post‑go‑live assistance. We apply proven methodologies based on active learning and practical, real‑world exercises to guarantee autonomy and mastery for your teams. As part of the project, our training programs also include updates to learning materials, the preparation of customized resources, skills assessments, and post‑training follow‑up—ensuring a complete, structured, and effective learning experience.
Highlights
- Fully customized programs designed around your needs, your teams, and your level of functional maturity. Operational, hands‑on training focused on real practice: Amazon Connect environment workshops, real‑life exercises, and field‑based use cases.
- Comprehensive learning paths covering all roles: agents, supervisors, administrators, architects, and internal support teams.
- A progressive and sustainable skill ramp‑up, reinforced by post‑go‑live support and dedicated coaching sessions.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
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Resources
Vendor resources
Support
Vendor support
Our trainers are functional and technical experts with deep knowledge of the customer‑relationship environment. Their field experience and pedagogical skills ensure high‑quality training sessions. The training programs are designed for a wide audience—both operational and technical profiles, whether beginners or advanced users. To guarantee the quality and interactivity of each session, we recommend a maximum of eight participants per class, whether delivered on‑site or remotely. Activeo manages the complete training organization, following rigorous procedures to ensure smooth delivery. In addition to our standard training offers, we also provide fully customized sessions tailored to your specific needs upon request. Activeo is a registered training provider under the activity declaration number 11921352892. Activeo is Qualiopi‑certified. https://www.activeo.com/nos-formations/