UST RemediIQ - Closed-Loop Incident Remediation Service

RemediIQ closes the loop between detection and resolution by executing pre-approved runbook actions and then independently verifying that the underlying issue is actually resolved before marking an incident closed. This verification step is what distinguishes true closed-loop remediation from simple automation scripts.

By automating the entire detect-remediate-verify-close workflow, RemediIQ eliminates a major source of reopened tickets and manual busywork, letting operations teams trust that a closed incident is genuinely resolved.

RemediIQ integrates with AWS services including Amazon CloudWatch for alert ingestion and AWS Systems Manager for executing remediation actions across your cloud infrastructure. The solution connects with leading ITSM platforms such as ServiceNow and monitoring tools to provide end-to-end automation within your existing operational stack.

• End-to-end automated remediation workflow
• Independent fix verification prior to ticket closure
• Runbook-driven action library (restart, reroute, rollback, and more)
• Automatic escalation when verification fails
• Loop-closure and reopen-rate analytics
• Integration with ITSM platforms and AWS-native monitoring services

• Cuts MTTR by up to 58% through end-to-end automation
• Reduces reopened tickets with independent fix verification
• Achieves over 96% verified-fix success across remediation actions
• Frees engineers from executing repetitive runbook steps
• Improves incident-closure trust and audit compliance
• Suppresses recurring faults through consistent remediation

Phase 1 - Discovery and Scoping (Weeks 1-2): UST conducts an environment assessment to identify high-volume incident types, existing runbooks, and integration requirements with your ITSM and monitoring tools.

Phase 2 - Configuration and Integration (Weeks 3-5): UST configures remediation workflows, builds the runbook action library tailored to your environment, and integrates RemediIQ with your existing platforms.

Phase 3 - Pilot Deployment (Weeks 6-8): RemediIQ is deployed against a defined subset of incident types to validate remediation accuracy and verification logic in production.

Phase 4 - Production Rollout and Handoff: Full deployment across agreed incident categories, delivery of configured runbooks, analytics dashboards, and operational documentation.

• Configured remediation workflows mapped to your incident taxonomy
• Runbook action library customized to your environment
• Integration with your ITSM platform and AWS monitoring services
• Verification and reopen-rate analytics dashboards
• Operational documentation and team training

• Telecom NOC Operations: Auto-remediating high-volume network alarms such as link-flap events, processing thousands of daily alerts with verified resolution before ticket closure.
• Regulated Environments: Verified-fix compliance for industries requiring auditable proof that incidents were resolved correctly before closure.
• Enterprise IT at Scale: Runbook-driven remediation across large hybrid environments, suppressing recurring faults and reducing manual intervention.

RemediIQ operates within your environment using scoped access controls. All communications are encrypted in transit. Credential handling follows least-privilege principles, and remediation actions are limited to pre-approved runbook operations.

Contact UST through AWS Marketplace to schedule a discovery call. Our team will assess your environment, identify high-impact incident categories for automation, and propose a tailored engagement plan