Sold by: Zhuoxin Shitong Tech
Professional implementation and deployment service for the iCALL intelligent omnichannel customer service platform. We help enterprises quickly set up contact center, ticket management, and knowledge base systems on AWS cloud infrastructure with security best practices and high-availability architecture.
Overview
iCALL is a comprehensive intelligent omnichannel customer service platform that integrates call center, ticket management, and knowledge base capabilities. Our professional implementation service helps enterprises deploy the iCALL platform on Amazon Web Services (AWS), leveraging AWS cloud-native services for scalability, reliability, and security.
The implementation covers full-stack deployment on AWS including Amazon EC2 for application hosting, Amazon RDS for database management, Amazon S3 for document and recording storage, Elastic Load Balancing for traffic distribution, Amazon CloudWatch for monitoring and alerting, Amazon SNS/SQS for message queuing and notification, Amazon Route 53 for DNS management, and AWS Lambda for serverless workflow automation. The solution is designed with multi-AZ high availability architecture to ensure business continuity.
Key deliverables include: environment provisioning and infrastructure setup on AWS, platform installation and configuration, system integration with existing enterprise systems, data migration support, administrator and agent training, and post-deployment technical support. The service enables enterprises to build a standardized, trackable, and continuously optimized customer service system on AWS with reduced upfront investment and faster time-to-market.
Highlights
- End-to-end AWS deployment: Full-stack implementation leveraging EC2, RDS, S3, ELB, CloudWatch and other AWS services with multi-AZ high-availability architecture.
- Unified omnichannel service platform: Integrates intelligent call center, ticket management, and knowledge base in one system, eliminating the need for multiple disjoint tools.
- Fast go-live with expert guidance: Professional deployment, configuration, integration and training services, reducing implementation time and ensuring AWS best practices.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
Technical Support:
- Email: wenxin@bjzxst.cn
- Working Hours: Monday to Friday, 9:00 AM - 6:00 PM (Beijing Time)
- Support Channels: Online ticket system, remote assistance, email support
Service Level:
- Post-implementation support included for 30 days after go-live
- Response time within 4 business hours for critical issues
- Optional ongoing managed service packages available upon request