Sold by: Compucom Systems, Inc.
Compucom delivers accelerated Amazon Connect implementation services using a Rapid Development Framework (RDF). This offering enables faster deployment of AI-enabled contact center capabilities including intelligent IVR, routing, and integrations, while reducing implementation risk and complexity. Designed for organizations seeking rapid time to value, scalable architecture, and AWS-native innovation.
Overview
Compucom provides expert Amazon Connect implementation services designed to help organizations deploy and modernize cloud contact centers quickly and with reduced risk. Using a structured Rapid Development Framework (RDF), Compucom accelerates configuration of core Amazon Connect capabilities including contact flows, IVR, routing, queues, agent profiles, and integrations. This approach simplifies setup, promotes consistency, and shortens time to value while aligning to AWS best practices.
The service is built to support AI-enabled contact center outcomes from day one. Customers can enable intelligent self-service, real-time routing decisions, and AWS-native AI features as part of a scalable, cloud-first architecture. By reducing custom development and operational complexity, Compucom helps organizations adopt Amazon Connect with confidence, establish a strong foundation for continuous innovation, and evolve their customer experience as new AWS capabilities are released.
This offering relates specifically to Amazon Connect and is ideal for organizations seeking faster deployment, predictable implementation outcomes, and a future-ready contact center platform delivered through AWS Marketplace.
Highlights
- Accelerated Amazon Connect implementation using a Rapid Development Framework (RDF) to reduce deployment time and implementation risk. Enable AI-driven contact center capabilities including intelligent IVR, routing, and AWS-native integrations from day one Standardized, scalable configuration approach aligned to AWS best practices
- Optional managed services for Amazon Connect provide ongoing optimization, monitoring, and change management beyond initial implementation
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Deployed on AWS
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Support
Vendor support
Support: https://itops.compucom.com/ Compucom provides Day Two operational support delivered by a dedicated team of Amazon Connect and AWS experts, focused on platform stability, incident response, and controlled change under defined service scope. Ongoing optimization and advisory services are available based on customer requirements and engagement model.