SUSAN - Security & Privacy by ServQual

SUSAN has been a game-changer for our Security Operations Center  (SOC). The ability to seamlessly integrate with our existing infrastructure—specifically our firewall and endpoint protection solutions—has provided us with a truly enhanced and centralized view of our entire environment. This level of visibility and control was previously impossible with our disparate tools.

The Security Incident Score is arguably the most valuable feature. It immediately highlights critical gaps and weaknesses in our current security structure, allowing us to not just react to incidents, but to proactively identify and continuously improve our controls. It has been an essential metric for measuring and driving security posture improvement across all our compliance domains.

It has drastically reduced the time spent on manual audits and risk reporting, allowing our team to shift focus from compliance checks to meaningful security hardening activities. Our overall security posture has undoubtedly been strengthened.

I have been using the solution for 3 months.

There have been no stability issues.

We have not experienced any scalability issues.

Customer service has met our expectations.

Previously, we were managing with our internal team.

The initial setup was straightforward and well-documented.

The implementation was handled internally by our team.

We have not yet calculated a specific ROI, but the improvements to efficiency and security have been significant.

The setup cost was offered at a very reasonable price.

We did not consider any other alternative solutions.

I recently evaluated SUSAN, and I must say it is a very strong and reliable product. Its integration capabilities are impressive, with seamless support for AWS , Azure , Google Cloud , Microsoft 365, and other leading platforms.

What really stood out to me are the built-in security features such as ISO certifications, data security controls, risk assessment, and SOC 2 compliance, which give confidence in its ability to support governance and keep the organization moving in the right direction.

Overall, SUSAN is a well-rounded solution that combines flexibility, security, and compliance in one package.

SUSAN has strengthened our overall security posture. We have integrated it with our firewall, endpoint protection, and other critical applications, which has enhanced visibility and control.

One of the most valuable features is the Security Incident Score, which helps us identify gaps in our structure and continuously improve them.

The questionnaire feature is very valuable, as it is easy to complete and simple to attend.

If we fail to mitigate any part of the questionnaire, SUSAN provides professional recommendations along with step-by-step guidance, which makes the implementation process clear and effective.

The Auditor Option view access needs to be separated.

We did not use any previous solutions. We had internal teams to maintain compliance and security.

I would say SUSAN offers value for money. Whatever you are going to spend on SUSAN is going to be worth it.

We did not consider other alternative solutions.