Sold by: IT Convergence
ITC EverWatch is a 24/7 managed cybersecurity service delivering real-time threat monitoring, incident response, and vulnerability remediation for legacy and hybrid environments.
Overview
ITC EverWatch is a 24x7x365 managed cybersecurity concierge service that delivers always-on protection for complex, legacy-heavy, and hybrid environments. We provide real-time threat monitoring, incident response, monthly vulnerability remediation, and strategic guidance through a dedicated, SLA-driven Security Command Central (SCC) - all under a flat monthly fee.
Who ITC EverWatch Is Built For
- Heavily regulated industries: healthcare, financial services, manufacturing, public sector, and retail
- Organizations with aging infrastructure: including Windows Server 2012, Red Hat Enterprise Linux, and other legacy operating systems that most MSSPs refuse to support
- Security teams without 24x7 coverage or who lack the resources for a full internal SOC
- AWS environments requiring integrated monitoring across Amazon GuardDuty, AWS CloudTrail, and hybrid on-premises infrastructure
Engagement Process
Phase 1: Discovery and Scoping (Week 1-2) Our CISO-led team conducts an infrastructure risk assessment, asset inventory, and environment mapping. Deliverables include a scoping report and tailored SLA agreement.
Phase 2: Onboarding and Integration (Week 3-4) We deploy monitoring agents, integrate with your existing tooling and AWS services, configure alerting thresholds, and establish escalation paths. Deliverables include an onboarding completion report and baseline security posture assessment.
Phase 3: Steady-State Operations (Ongoing) 24x7x365 threat monitoring, real-time incident response, monthly vulnerability remediation cycles, and quarterly strategic reviews. Deliverables include monthly vulnerability reports, incident summaries, and executive risk briefings.
What ITC EverWatch Provides
Concierge-Led Model: Not a black box. Our team works as an extension of yours - with human interaction, contextual guidance, and real-time escalation paths. You receive a dedicated security analyst who understands your environment.
Security Command Central (SCC): A global threat monitoring hub powered by expert analysts, delivering 24/7 visibility across your full infrastructure stack including AWS workloads, on-premises systems, and legacy platforms.
Legacy Compatibility: We protect the systems most MSSPs ignore - aging operating systems, end-of-life platforms, and complex hybrid environments that still power critical business operations.
SLA-Driven Response: Unlike alert-only models, EverWatch includes active remediation and vulnerability patch planning with defined response times tied to severity levels.
Transparent, Flat Pricing: No per-incident surprises or hidden SOC fees. Flat-rate pricing per protected component - clear, predictable, and CFO-friendly.
Prerequisites and Scope
Prerequisites:
- Designated internal point of contact for escalations
- Network access provisioning for monitoring agents
- Existing infrastructure documentation (network diagrams, asset lists) or willingness to participate in discovery
In Scope:
- 24x7 threat monitoring and alerting
- Incident response and containment
- Monthly vulnerability scanning and remediation planning
- Patch coordination and deployment for supported systems
- Compliance-aligned reporting and controls
Out of Scope:
- Application-layer code security reviews
- Physical security assessments
- Compliance certification audits (though we provide supporting evidence and controls)
Get Started
Schedule a discovery call with our CISO-led team to receive a complimentary infrastructure risk assessment. Our experts will map your environment, identify critical gaps, and deliver a tailored protection plan within two weeks of engagement.
Highlights
- ITC EverWatch protects legacy and hybrid environments that most MSSPs refuse to support - including aging operating systems like Windows Server 2012 and Red Hat Enterprise Linux alongside modern AWS workloads. Our Security Command Central integrates with Amazon GuardDuty and AWS CloudTrail to deliver unified visibility across your entire infrastructure stack, eliminating blind spots in complex environments.
- CISO-led delivery model with a dedicated security analyst assigned to your environment. Every engagement begins with a structured discovery phase including infrastructure risk assessment, asset inventory, and tailored SLA agreement - delivering a complete onboarding within four weeks and steady-state 24x7x365 monitoring thereafter.
- Flat-rate pricing per protected component with no per-incident fees or hidden SOC charges. Monthly vulnerability remediation cycles include patch coordination, executive risk briefings, and compliance-aligned reporting designed for healthcare, financial services, manufacturing, public sector, and retail organizations operating under strict regulatory requirements.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
IT Convergence provides 24x7x365 support for all ITC EverWatch customers through multiple channels.
Contact Channels:
Engagement Process: New customers begin with a discovery call where our CISO-led team conducts an infrastructure risk assessment and scopes the engagement. Following contract execution, onboarding typically completes within four weeks, including agent deployment, integration configuration, and baseline security posture assessment.
Ongoing Support: Once in steady-state operations, your dedicated security analyst serves as your primary point of contact for all escalations, questions, and strategic guidance. Monthly vulnerability reports and incident summaries are delivered on a recurring schedule. Quarterly strategic reviews provide executive-level risk briefings.
Buyer Responsibilities: Customers are expected to designate an internal point of contact for escalations, provide network access for monitoring agent deployment, and share existing infrastructure documentation (network diagrams, asset inventories) during onboarding. Ongoing cooperation includes timely approval of patch windows and participation in quarterly reviews.
To schedule a discovery call or request a complimentary infrastructure risk assessment, reach out via any channel above.
Software associated with this service
By Cloud Storage Security
Malware scanning for Amazon S3, EBS, EFS, and FSx. Scan files on upload, at rest, or before write with automated tagging, quarantine, and enforcement. Built for high volume AWS storage environments with in tenant deployment, multiple engines, large file support, broad file type coverage, and flexible pricing. 30 day trial includes 100 GB free, then pay as you go.