Agentic AI For SAP Exception Management

Citra Agentic AI for SAP Exception Management is a turnkey professional services engagement that delivers an autonomous AI agent designed to streamline exception handling across SAP business processes. Built on AWS Bedrock Agentic components and fully integrated with SAP OData APIs, the solution automatically analyses exceptions, recommends corrective actions, triggers SAP updates, and manages escalations, while maintaining enterprise-grade governance, traceability, and compliance.

This service helps SAP-centric organizations reduce manual workload, improve data accuracy, accelerate resolution times, and operationalize AI in a controlled and auditable way.

Key Capabilities:

• Autonomous Exception Resolution: The AI agent evaluates SAP exception data, identifies error conditions, determines the correct remediation steps based on documented SOPs, and executes them through validated SAP OData calls.
• SAP-Native Integration: Utilizes a supported OData integration model (S/4HANA Cloud or On-Premise via SAP Cloud Connector), ensuring secure, compliant, and reliable API interactions
• AI-Driven Decisioning: The agent uses large language model reasoning to classify exceptions, apply SOPs, validate evidence, and decide whether to resolve automatically or escalate for human review.
• Automated Escalations and Communications: Includes an email-processing workflow using AWS services (SES, Lambda) that allows the agent to send, track, and interpret escalation emails and approval responses.
• Audit and Compliance Trail: All actions, decisions, SAP updates, and communications are logged in DynamoDB with versioned state tracking to provide a complete operational audit history.
• Modular Across SAP Processes: The framework can be extended to various exception types such as invoice exceptions, procurement issues, master data validation, logistics execution errors, maintenance notifications, and any SAP object with an OData API endpoint.

What’s Included:

• Architecture and design workshop
• Deployment of the Agentic AI runtime (Bedrock AgentCore, MCP server, and supporting components)
• Integration with the customer’s SAP landscape
• Exception classification and SOP mapping
• Production-ready workflow for exception triage, resolution, and escalation
• DynamoDB-backed state engine with lifecycle tracking
• Email escalation processing pipeline
• Logging, monitoring, and operational dashboard
• UAT support and go-live enablement

Customer Outcomes:

• Significant reduction in manual exception-handling workload
• Faster exception resolution times through automated triage
• Improved data consistency and reduced human error
• Lower operational and compliance risk through complete auditability
• Rapid time-to-value with deployment completed in days to weeks

Ideal For: Organizations running SAP S/4HANA or ECC that experience recurring exceptions in accounts payable, procurement, logistics, maintenance, master data, and finance operations.

Delivery Model: Delivered by Citra Solutions’ SAP and AI engineering team using AWS-native tools and best practices. Deployment can occur within the customer’s AWS account or as a managed service, depending on operational requirements.