Managed Cloud Services for AWS — 24x7 Operations, FinOps & Security

Ibexlabs Managed Cloud Services for AWS is an end-to-end, outcome-based managed services engagement that combines a 24x7x365 Network Operations Center (NOC), an embedded FinOps practice, and a continuous Security Operations (SecOps) program for customers running production workloads on AWS.

• Engineered for SMBs, scale-ups, and regulated enterprises, Managed Cloud Services replaces the cost and complexity of building an in-house cloud operations team.
• Our AWS-certified engineers operate your environment using infrastructure-as-code, runbook automation, and proactive monitoring on tools such as Amazon CloudWatch, AWS Systems Manager, AWS Security Hub, GuardDuty, and our own observability stack.
• We integrate directly with your CI/CD pipelines, ticketing system (Jira, ServiceNow, Freshservice), and chat tools (Slack, Microsoft Teams).

The service is structured into three pillars that operate together under one engagement and one SLA.

• Operations: 24x7 monitoring, incident response, patch and configuration management, backup/DR validation, and on-call escalation.
• FinOps: tagging governance, RI/Savings Plan analysis, rightsizing, anomaly detection, monthly cost-optimization reviews, and showback/chargeback.
• Security: continuous CSPM, vulnerability management, IAM least-privilege reviews, log aggregation, and audit support for HIPAA, SOC 2, PCI-DSS, ISO 27001, and HITRUST.

Engagements begin with a complimentary AWS Well-Architected Review and a 30-day onboarding sprint that produces a remediation backlog, run-book library, and a customer-specific service-design document.

From day 31 onward, customers receive a dedicated Technical Account Manager (TAM), a documented escalation matrix, monthly business reviews, and quarterly architecture reviews tied to your roadmap.

Ibexlabs is an AWS Premier Tier Services Partner with the AWS MSP, MSSP, DevOps, Well-Architected designations. We hold service validations across SOC 2 Type II, HIPAA, and we are an authorized AWS Resale and Solution Provider partner — which lets eligible customers consolidate AWS spend and managed-service fees on a single invoice and apply against AWS Marketplace Private Offer commitments.

Pricing is delivered as a Custom Private Offer scoped to your AWS spend, number of accounts, workload criticality, and compliance scope. Typical engagements run 12 months with monthly billing; multi-year private offers and EDP-aligned pricing are available.