Sold by: SugarCRMÂ
Deployed on AWS
Standalone sales force automation for growing teams of 3-9 with basic support and ease of upgrade.
3 User Minimum, 9 User Maximum
Overview
Take the guesswork out of your CRM with features that drive sales success such as robust forecasting, 360-degree customer views, and built-in AI. When the platform does the work, everyone wins. You can find more information in the Sugar Sell Overview, which can be downloaded from the following link: https://sugarcrm-aws-marketplace-public-assets.s3.us-east-1.amazonaws.com/Sugar+Sell.pdfÂ
We also recommend reviewing the Sugar Sell Editions Overview & Comparison Chart, available at the following link: https://sugarcrm-aws-marketplace-public-assets.s3.us-east-1.amazonaws.com/Sugar+Sell+editions+overview+and+comparison+charts.pdfÂ
Please read our Pricing Policy https://www.sugarcrm.com/legal/pricing-policy/Â
Highlights
- Lead, Opportunity, Account Activity, quote, and Contact Management, Subscription management, Reporting and Analytics, Collaboration and Teamwork
Unlock automation with AI agent solutions
Fast-track AI initiatives with agents, tools, and solutions from AWS Partners.
Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Sugar Sell Essentials | Minimum of 3 Users | $684.00 |
Vendor refund policy
All transactions are final; no refunds or cancellations will be allowed.
Legal
Vendor terms and conditions
Upon subscribing to this product, you must acknowledge and agree to the terms and conditions outlined in the vendor's End User License Agreement (EULA)Â .
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Sugar Support currently provides local support by three regions: US, EMEA, and APAC. Based on the physical location of your company, your support window will align with the appropriate support region. For service-level agreement (SLA) response times and regional business hours, refer to the Support Offerings page for the latest information. You can go to the following link for more information. https://support.sugarcrm.com/resources/working_with_sugar_support/#SLA_ExpectationsÂ
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
0 ratings
0 AWS reviews
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705 external reviews
Star ratings include only reviews from verified AWS customers. External reviews can also include a star rating, but star ratings from external reviews are not averaged in with the AWS customer star ratings.
Steven E.
the customization is top-notch—I can tweak dashboards and workflows
Reviewed on Aug 31, 2025
Review provided by G2
What do you like best about the product?
Hands down, the customization is top-notch—I can tweak dashboards and workflows to fit our retail cycles without much hassle. Integration with email and our POS systems is smooth, so tracking customer interactions from store visits to online buys feels effortless. The AI insights for lead scoring have helped us prioritize hot prospects, boosting our close rates a bit.
What do you dislike about the product?
But man, the learning curve is steeper than I expected, especially for our non-tech sales reps who grumble about the interface being cluttered. We've run into bugs with mobile app syncing on occasion, which messes up on-the-go updates. Pricing adds up quick with extra modules, and support response times arent always speedy unless you pay for premium.
What problems is the product solving and how is that benefiting you?
Were tackling our fragmented customer data that used to live in spreadsheets and separate tools, leading to missed opps and duplicate work. Now, everything's centralized, so sales forecasts are more accurate and we can personalize pitches better. Its cut down on admin time bigtime, letting reps focus on selling instead of data entry.
Shaurya J.
Great platform
Reviewed on Aug 26, 2025
Review provided by G2
What do you like best about the product?
I like how SugarCRM Solution Suite provides a clean interface, strong customization options, and helps streamline sales, marketing, and customer service in one place.
What do you dislike about the product?
It can feel a bit complex at times, with a learning curve for new users and occasional performance slowdowns.
What problems is the product solving and how is that benefiting you?
It helps centralize customer data, automate workflows, and improve visibility across sales and support, which saves time, reduces manual effort, and strengthens customer relationships.
Education Management
Highly Customisable CRM That Scales
Reviewed on Aug 19, 2025
Review provided by G2
What do you like best about the product?
Its mobile applications (iOS and Android) are also advantageous for remote teams, keeping productivity seamless beyond the office. It also offers exceptional flexibility and customisation. Whether it’s tailored modules, workflows, or dashboards, we were able to mold the platform to fit our unique business processes, not the other way around
What do you dislike about the product?
The learning curve is steep, especially if you're doing deep customisations, requiring dedicated training and technical support.
What problems is the product solving and how is that benefiting you?
SugarCRM helped us centralise sales, service, and marketing data into a single, scalable ecosystem. Automation of workflows and unified customer views have improved operational efficiency and customer experience across departments.
Sanya S.
SugarCRM Solution Suite
Reviewed on Jul 28, 2025
Review provided by G2
What do you like best about the product?
SugarCRM provides high customizability and flexibility, allowing businesses to tailor the platform to their specific areas, marketing and service processes. The intuitive user interface and strong automation features help streamline workflows and increase productivity.
What do you dislike about the product?
The learning curve is steep, it is difficult for non technical users to learn it. Performance also lags when it comes to large databases. Some integrations require third party tools or custom development which increases costs and maintenance involved.
What problems is the product solving and how is that benefiting you?
It provides analytics tools offer valuable insights into customer behaviour and business performance. It provides intuitive user interface and It provides integrations as well as it provides strong API support.
Katarzyna W.
Reliable
Reviewed on Mar 19, 2025
Review provided by G2
What do you like best about the product?
They are very confident in what they do and they are doing it very fast. There is always very little of what I have to explain.
What do you dislike about the product?
I don't think there is anything I don't like about this software
What problems is the product solving and how is that benefiting you?
Sales analysis, product performance, customer performance