Amazon connect is an Unconventional Cloud Contact Center solution that fits both into the CCaaS (SaaS) and cPaaS (PaaS) market! Solution Architects with CCaaS background would find it more engineering driven while the Solution Architects with SaaS background would find it too “packaged”. This means that new adopters need to take a pragmatic look at what they are building and ensure that the roadmap for the next 6-18 months is planned well in advance or face unpredictable migration.

HCLTech has helped our customers both small and Large in this journey and have consolidated our experiences to build a Packaged Roadmap and Implementation Packages that have predictable outcomes and yet customized to your unique business model. Based on our experience we have packaged the migration services into easily consumable format that is both predictable, time bound and scope bound.

Contact us to know more about this service to SuperCharge your Customer Experiences.