Sold by: Incedo Inc
AI-powered customer event intelligence solution for banks to detect friction points, service needs, and growth opportunities across every channel. Built on AWS, it transforms channel logs into real-time events that power personalization, proactive service, and cross-sell journeys.
Overview
Turn Customer Signals into Real-Time Growth and Service Actions
Incedo Customer Event Hub helps banks unlock the hidden intelligence inside everyday customer interactions. Across digital banking, mobile apps, branches, call centers, and self-service channels, millions of signals are generated every day—but most remain unused.
The platform converts raw channel activity into meaningful customer events in real time, enabling banks to respond faster, personalize engagement, prevent service issues, and capture growth opportunities exactly when they matter most.
Why Traditional Channel Data Falls Short
Most banks store channel logs in disconnected systems and technical formats that are difficult to interpret at scale. Valuable signals about customer intent, frustration, abandonment, service needs, or buying readiness often go unnoticed until it is too late. Creating new event logic typically depends on engineering teams, slowing response to changing customer behavior.
How the Platform Creates Value
Built for modern banking environments on AWS, Incedo Customer Event Hub ingests channel logs in real time and uses AI to parse, classify, and interpret customer behavior across touchpoints. It identifies critical events such as friction points, unresolved issues, onboarding drop-offs, engagement triggers, and cross-sell opportunities.
A business-friendly no-code configuration framework allows teams to define and launch new event types without waiting for development cycles. Events are then published instantly to downstream CRM, marketing, service, analytics, and next-best-action systems.
AWS AI / ML and Data Services
The solution can leverage Amazon SageMaker for predictive models and MLOps, Amazon Bedrock for generative AI copilots and natural language experiences, Amazon Comprehend for customer intent and text understanding, Amazon Personalize for next-best-action recommendations, Amazon Kinesis for real-time ingestion, AWS Glue for data preparation, Amazon Redshift for analytics, and Amazon QuickSight for dashboards and operational insights.
Business Outcomes
Earlier issue detection, faster service resolution, higher personalization effectiveness, improved cross-sell conversion, reduced dependency on engineering teams, and a scalable customer intelligence foundation that evolves with business needs.
Highlights
- AI-powered event detection across digital, branch, call center, and self-service channels to surface customer issues and growth opportunities in real time.
- No-code configuration framework enabling business users to launch new events quickly without engineering effort.
- Built on AWS with Amazon SageMaker, Amazon Bedrock, and real-time data services for scalable customer intelligence and activation.
Details
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Deployed on AWS
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Support
Vendor support
For product support, implementation assistance, and technical inquiries, customers can contact the Incedo support team:
Website: <www.incedoinc.com >
Email: Partnerships_Alliances@incedoinc.com
Incedo provides support across solution implementation, channel system integration, onboarding, AI model tuning, analytics optimization, user enablement, and ongoing performance improvement.
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