Sold by: Enkompass
Your Trusted Partner for Day-to-Day AWS Operations and Excellence
Overview
Managing a modern AWS environment demands constant vigilance, deep technical expertise, and the organizational bandwidth to respond to challenges before they become disruptions. Our General Cloud Support Engagement is a comprehensive, expert-led professional services offering designed to serve as an extension of your team — providing reliable, responsive, and proactive support across the full breadth of AWS services.
Whether you are running mission-critical workloads on EC2, orchestrating containerized applications on ECS and EKS, managing enterprise contact center operations on Amazon Connect, or architecting complex data pipelines on S3, RDS, and Redshift, our certified AWS practitioners are equipped to support, optimize, and evolve your environment with precision and confidence.
Core Service Coverage
Our support engagement spans the full spectrum of AWS core services, including:
- Compute — EC2, Lambda, Elastic Beanstalk, ECS, EKS, and AWS Batch for workload management across virtual machines, containers, and serverless architectures
- Storage — S3, EBS, EFS, and AWS Backup for scalable, durable, and compliant data storage strategies
- Networking — VPC, CloudFront, Route 53, API Gateway, Elastic Load Balancing, and AWS Transit Gateway for secure, high-performance connectivity
- Databases — RDS, Aurora, DynamoDB, ElastiCache, and Redshift for relational, NoSQL, and data warehousing requirements
- Security & Identity — IAM, AWS Organizations, AWS Shield, WAF, GuardDuty,
- Security Hub, and AWS Config for robust governance and threat protection
- Developer & DevOps Tools — CodePipeline, CodeBuild, CodeDeploy, CloudFormation, and AWS CDK for streamlined CI/CD and infrastructure-as-code workflows
- Monitoring & Observability — CloudWatch, AWS X-Ray, and CloudTrail for end-to-end visibility, performance monitoring, and audit compliance
- Amazon Connect — Full support for your cloud contact center environment, including IVR flow design, agent workspace configuration, real-time and historical analytics, CRM integrations, and ongoing operational optimization to ensure exceptional customer experience outcomes
What's Included
General Incident Based AWS Support
- We solve any issue you can throw our way and solve it fast
- We can fix the problem on our own or we can guide you towards a resolution
- We will never bill you if we do not successfully find a solution to the problem
Who This Engagement Is For
- Organizations lacking internal AWS expertise to manage day-to-day cloud operations confidently
- Teams running Amazon Connect contact centers requiring dedicated operational support
- Teams seeking a trusted partner for architectural guidance without committing to a full-time hire
- Businesses that need reliable coverage across core AWS services without long-term commitments
Why Choose Us
We bring certified, experienced AWS practitioners who understand that no two environments are alike. Our support model is built around your specific workloads, operational requirements, and business objectives — not a generic ticket queue. With deep expertise across compute, data, networking, security, and Amazon Connect, we deliver the responsiveness, transparency, and technical depth your organization deserves.
Highlights
- General AWS Cloud Support at an affordable rate
- All work is performed by Certified AWS Professionals
- No long-term contracts needed. Just pay for what you use.
Details
New
Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
Legal
Content disclaimer
Vendors are responsible for their product descriptions and other product content. AWS does not warrant that vendors' product descriptions or other product content are accurate, complete, reliable, current, or error-free.
Support
Vendor support
When you engage with the Enkompass team, you gain more than a vendor — you gain a dedicated technical partner invested in the health, security, and performance of your AWS environment.
Our credentials speak for themselves: with more than 630 completed AWS IQ customer engagements and a 4.8 out of 5 star satisfaction rating, we bring real-world experience that few AWS partners can match. That track record represents hundreds of unique environments and architectural challenges navigated successfully — translating directly into faster resolutions and more confident guidance for your organization.
From the moment your engagement begins, you are assigned a dedicated support lead who serves as your primary point of contact, understands your architecture, and ensures every interaction is handled with context and continuity.
For organizations operating Amazon Connect contact centers, our practitioners provide specialized, hands-on support beyond standard troubleshooting — proactively monitoring contact flows, queue performance, and integration health to protect your customer experience around the clock.
Monthly environment health reports, quarterly business reviews, and ongoing Well-Architected guidance ensure our relationship extends well beyond reactive support into genuine strategic partnership. We communicate clearly, document thoroughly, and treat your team as collaborators — not just ticket submitters.
Ready to get started? Reach us at support@enkompass.net or by phone at 808-4ENKOMPASS.