Overview
Service Management Solutions:
IT Service Management ITSM is at the heart of enterprise modernization. With the increasing availability of software-enabled services, IT service teams can deliver value faster to employees and teams across the enterprise.
Asset Management Your company is unique, and so are your assets. We understand this issue, which is why we can map and track all types of assets with catworkx Assets.
Enterprise Service Management ESM helps companies define their services and offer them in a consistent manner through a single portal that is accessible 24/7.
Omnichannel Customer Service The main difference between multichannel and omnichannel customer service is that multichannel customer service is based on multiple communication channels, while omnichannel customer service provides a unified and integrated customer experience across all channels. Unlike multichannel customer service, where each channel is considered in isolation, omnichannel customer service is designed to enhance the customer's experience across all channels and present a unified and consistent image of the company.
SLA and Queues Jira Service Management provides powerful built-in SLAs (Service Level Agreements) so teams can track how well they are meeting the level of service expected by their customers.
Incident management Incident management is crucial to maintaining operations continuity and minimising the impact of incidents. Incident management software provides a centralized platform for incident tracking, automated workflows, and reporting, allowing businesses to respond quickly and effectively to incidents. With Atlassian tools businesses can reduce costs, improve customer satisfaction, and enhance compliance.
HR Service Human resources services are critical to organizations because they enable efficient human resources management, including recruitment, retention and development, compliance with labour laws and risk mitigation. In this regard, Atlassian offers helpful tools and software solutions to help you streamline HR processes, improve collaboration, and ensure the effective implementation of HR strategies.
Flexible Workflow configured by request types Your company has a clear vision: it wants to simplify the workflow and make it more flexible without having to constantly ask the administrator for changes. Put simply, you don't want to have to juggle a multitude of complicated workflows. Grant your teams individual permissions in their CMDB database to create and configure request types. This is ideal for enforcing segregation of duties between different business units while ensuring flexibility.
Highlights
- Built for DevOps - By linking Jira Service Management with Jira Software, IT and developer teams can collaborate on one platform to fix incidents faster and push changes with confidence.
- Smarter self-service help - Let your customers submit requests with an easy-to-use portal or add Confluence to Jira Service Management and get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so the answers are easy to find. Offer a localized experience with 8 supported languages out of the box.
- Get up and running in days - No complicated contracts or expensive consultants. Get started today with preconfigured IT and customer service templates, suggested business process and automation rules, and built-in email support.
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