Sold by: Megazone Cloud Corporation
AIR Connect for Amazon Connect Customer by MegazoneCloud is an AWS-powered AICC portal solution that enhances Amazon Connect with real-time dashboards, AI agent assistance, and standardized integration modules. It seamlessly consolidates omnichannel communications—including voice, chat, and mobile—into a unified workspace while automating workflows with AI voicebots, chatbots, and live call analytics. Designed for rapid deployment and scalability, AIR Connect empowers enterprises to modernize legacy contact centers, optimize agent productivity, and reduce operational costs.
Overview
AIR Connect by MegazoneCloud is an enterprise-grade AI Contact Center (AICC) solution built on Amazon Connect. It provides unified voice, chat, email, and mobile channels with real-time analytics, modular integrations, and cloud-based scalability.
Its AI-powered Guide Bot supports agents with real-time knowledge and next-best-action recommendations, while automating call summaries and inquiry categorization to reduce after-call work. Standardized integration modules connect with legacy systems and CRMs such as Salesforce and Zendesk. With AWS pay-as-you-go scalability, AIR Connect enables rapid deployment and can reduce operational costs by up to 40%.
Highlights
- Native Amazon Connect Modernization
- Real-Time AI Agent Assistance
- Standardized CRM & Legacy Integration
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Deployed on AWS
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