Overview
Managing requests efficiently is crucial for any organization. The AWS Ticketing Tool addresses this need by providing a centralized platform where users can raise requests for assistance, support, or issue resolution. These requests are logged into the system and assigned to the appropriate agents for resolution within specified timeframes, ensuring a streamlined and organized approach to request management.
Key Features
Ticket Creation and Management Users can easily create and submit tickets, detailing their issues or requests. The intuitive interface ensures that users can log their requests quickly and accurately. Once a ticket is created, it is automatically assigned to the relevant department or agent based on predefined criteria, ensuring prompt attention and resolution.
Agent Assignment and Role Management The tool includes robust role management features, allowing administrators to assign tickets to specific agents or teams. This ensures that requests are handled by the most qualified personnel, improving resolution times and customer satisfaction. Administrators can also manage user roles, granting different levels of access and control based on user responsibilities.
Priority and SLA Management To ensure critical issues are addressed promptly, the Ticketing Tool supports priority and Service Level Agreement (SLA) management. Tickets can be categorized based on urgency, and SLAs can be defined to set resolution timeframes. This feature ensures that high-priority issues receive immediate attention and are resolved within the agreed timelines.
Real-Time Tracking and Notifications Users and agents can track the status of tickets in real time, providing transparency and accountability throughout the resolution process. The tool also includes a notification system that alerts users about ticket updates, status changes, and resolutions, ensuring everyone stays informed.
Customizable Reports and Analytics Administrators can generate detailed reports and analytics on ticket activity, agent performance, and resolution times. These insights help organizations identify trends, measure efficiency, and make data-driven decisions to improve overall service quality.
Cutting-Edge Technology and AWS Services The AWS Ticketing Tool harnesses a range of AWS services to deliver a robust and scalable solution: Amazon EC2: Provides the computational power needed for backend operations. Amazon S3: Offers secure, scalable storage for ticket data and related information. AWS Lambda: Enables serverless computing for efficient code execution without server management.
Experience the future of request management with R Systems' AWS Ticketing Tool. Designed to enhance efficiency and ensure timely resolutions, this tool is an essential asset for any organization seeking to improve its support and assistance processes.
Highlights
- Efficient Request Handling: Streamline the process of creating, assigning, and resolving tickets.
- Real-Time Updates: Keep users and agents informed with real-time tracking and notifications.
- Role and SLA Management: Ensure requests are handled by the right personnel within defined timeframes.
Details
Typical total price
$2.22/hour
Features and programs
Financing for AWS Marketplace purchases
Pricing
- $499.00/month
Instance type | Product cost/hour | EC2 cost/hour | Total/hour |
|---|---|---|---|
t3.xlarge Recommended | $1.50 | $0.72 | $2.22 |
t3.2xlarge | $1.50 | $1.44 | $2.94 |
t3a.xlarge | $1.50 | $0.704 | $2.204 |
t3a.2xlarge | $1.50 | $1.408 | $2.908 |
m1.large | $1.50 | $0.955 | $2.455 |
m3.large | $1.50 | $0.704 | $2.204 |
m3.xlarge | $1.50 | $1.266 | $2.766 |
m3.2xlarge | $1.50 | $2.532 | $4.032 |
m4.large | $1.50 | $0.672 | $2.172 |
m4.xlarge | $1.50 | $0.864 | $2.364 |
Additional AWS infrastructure costs
Type | Cost |
|---|---|
EBS General Purpose SSD (gp3) volumes | $0.08/per GB/month of provisioned storage |
Vendor refund policy
Currently, we do not support refunds, but you can cancel your subscription to the service at any time.
Legal
Vendor terms and conditions
Content disclaimer
Delivery details
64-bit (x86) Amazon Machine Image (AMI)
Amazon Machine Image (AMI)
An AMI is a virtual image that provides the information required to launch an instance. Amazon EC2 (Elastic Compute Cloud) instances are virtual servers on which you can run your applications and workloads, offering varying combinations of CPU, memory, storage, and networking resources. You can launch as many instances from as many different AMIs as you need.
Version release notes
Latest Version
Additional details
Usage instructions
Support
Vendor support
When you purchase our product, you can expect comprehensive support designed to ensure your satisfaction and success. Our commitment to you includes: 24/7 Customer Support: Our dedicated support team is available around the clock to assist you with any queries or issues you might encounter. Whether you need help troubleshooting a problem or seeking advice on how to best use our product, we're here to help. Contact Information: Email Support: Reach out to us anytime at support@rsystems.com . We aim to respond to all inquiries within 24 hours. Phone Support: For immediate assistance. Our customer service representatives are available from 9 AM to 5 PM, Monday through Friday. Live Chat: For real-time support, our live chat feature on our website offers immediate assistance during business hours. Simply click the chat icon on our website to start a conversation with one of our support agents. We are dedicated to providing you with a seamless experience and support you every step of the way.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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