Sold by: ciopulse
Deployed on AWS
ciopulse is an IT service experience and satisfaction analytics platform that captures real-time end-user feedback and transforms it into actionable insights for IT leaders. With automated surveys, dashboards, executive reporting, and AI-driven recommendations, organisations using ServiceNow and other ITSM tools can continuously improve service quality and user satisfaction.
Overview
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Your IT Happiness Engine
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ciopulse is an enterprise IT service experience platform that helps organisations measure and improve end-user satisfaction in real time. The platform captures contextual feedback at key service moments such as incident resolution, service requests, or project delivery and turns it into clear, actionable insights for IT leaders. With automated surveys, CSAT and NPS tracking, and live dashboards, teams gain continuous visibility into service quality, trends, and user sentiment across the organisation.
Built for modern ITSM environments, ciopulse integrates seamlessly with platforms such as servicenow and other workflow tools to trigger surveys automatically and link feedback directly to services, teams, and support groups. Executive-ready reports and visualisations translate operational data into strategic insights, helping CIOs and IT managers identify improvement opportunities, prioritise investments, and demonstrate measurable service outcomes to stakeholders.
ciopulse also includes AI-powered analysis that summarises feedback, detects recurring themes, and recommends practical actions to improve service performance and user experience. By combining real-time feedback, analytics, and AI-driven insights, ciopulse enables organisations to move from reactive support to a continuous service improvement culture driven by evidence rather than assumptions.
Highlights
- ITSM feedback and satisfaction analytics: Capture end-user feedback automatically and track CSAT, NPS, and service experience trends across teams, services, and locations.
- Actionable insights and executive reporting: Transform survey responses into clear dashboards, AI-powered summaries, and CIO-ready reports that support data-driven service improvement.
- Seamless integration with servicenow and enterprise workflows: Trigger contextual surveys automatically and link feedback directly to incidents, requests, and support groups without disrupting existing processes.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Full access | Access to one ciopulse instance | $1,800.00 |
Dimensions summary
This listing has a single pricing dimension: Full access, billed per unit. One unit gives you access to one ciopulse instance under a contract. Pricing does not split into tiers or instance sizes. Instead, you scale by the number of units, matching the number of instances you need. The subscription covers the IT service satisfaction survey and analytics platform, which measures response rates, NPS scores, and productivity impact for resolved tickets.
Top-of-mind questions for buyers
One unit gives you access to a single ciopulse instance. The instance hosts your surveys, collects responses, and aggregates feedback into dashboards. It supports separate views per business unit or managed customer within that same instance. You add more units only if you need additional separate instances.
No. Billing is per instance unit, not per survey, response, or ticket. You can send surveys on every resolved ticket without your cost changing. PulseAI comment analysis and executive summaries are included in the subscription. Your bill scales only when you add another instance unit.
Yes. One instance works with any service management platform that can send emails with a hyperlink. Your platform sends a survey invitation link when a ticket resolves. ciopulse hosts the survey and collects responses. No middleware is needed, and this does not change your per-unit cost.
www.cio-pulse.com
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Vendor refund policy
ciopulse is a subscription-based digital service and fees are generally non-refundable once access has been provided. Refunds may be granted at our discretion in cases of billing errors, duplicate charges, or significant service outages that prevent use of the platform. Subscriptions renew automatically unless cancelled in advance. Enterprise contracts, where applicable, take precedence.
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Delivery details
Software as a Service (SaaS)
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Resources
Vendor resources
Support
Vendor support
ciopulse provides email-based customer support and onboarding assistance for all customers. Our team assists with installation, integration (including servicenow configuration), survey setup, and reporting configuration to ensure a smooth rollout. We also provide guidance on best practices for survey design, feedback analysis, and continuous service improvement.
Support is available during standard business hours (AEST), with response times typically within one business day. Enterprise customers may receive priority support and scheduled review sessions to help maximise value from the platform.
Support contact details Email: support@cio-pulse.com Website:
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