Sold by: ciopulse
Deployed on AWS
ciopulse is an IT service experience and satisfaction analytics platform that captures real-time end-user feedback and transforms it into actionable insights for IT leaders. With automated surveys, dashboards, executive reporting, and AI-driven recommendations, organisations using ServiceNow and other ITSM tools can continuously improve service quality and user satisfaction.
Overview
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Your IT Happiness Engine
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ciopulse is an enterprise IT service experience platform that helps organisations measure and improve end-user satisfaction in real time. The platform captures contextual feedback at key service moments such as incident resolution, service requests, or project delivery and turns it into clear, actionable insights for IT leaders. With automated surveys, CSAT and NPS tracking, and live dashboards, teams gain continuous visibility into service quality, trends, and user sentiment across the organisation.
Built for modern ITSM environments, ciopulse integrates seamlessly with platforms such as servicenow and other workflow tools to trigger surveys automatically and link feedback directly to services, teams, and support groups. Executive-ready reports and visualisations translate operational data into strategic insights, helping CIOs and IT managers identify improvement opportunities, prioritise investments, and demonstrate measurable service outcomes to stakeholders.
ciopulse also includes AI-powered analysis that summarises feedback, detects recurring themes, and recommends practical actions to improve service performance and user experience. By combining real-time feedback, analytics, and AI-driven insights, ciopulse enables organisations to move from reactive support to a continuous service improvement culture driven by evidence rather than assumptions.
Highlights
- ITSM feedback and satisfaction analytics: Capture end-user feedback automatically and track CSAT, NPS, and service experience trends across teams, services, and locations.
- Actionable insights and executive reporting: Transform survey responses into clear dashboards, AI-powered summaries, and CIO-ready reports that support data-driven service improvement.
- Seamless integration with servicenow and enterprise workflows: Trigger contextual surveys automatically and link feedback directly to incidents, requests, and support groups without disrupting existing processes.
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
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Dimension | Description | Cost/month |
|---|---|---|
Full access | Access to one ciopulse instance | $1,800.00 |
Vendor refund policy
ciopulse is a subscription-based digital service and fees are generally non-refundable once access has been provided. Refunds may be granted at our discretion in cases of billing errors, duplicate charges, or significant service outages that prevent use of the platform. Subscriptions renew automatically unless cancelled in advance. Enterprise contracts, where applicable, take precedence.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
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Support
Vendor support
ciopulse provides email-based customer support and onboarding assistance for all customers. Our team assists with installation, integration (including servicenow configuration), survey setup, and reporting configuration to ensure a smooth rollout. We also provide guidance on best practices for survey design, feedback analysis, and continuous service improvement.
Support is available during standard business hours (AEST), with response times typically within one business day. Enterprise customers may receive priority support and scheduled review sessions to help maximise value from the platform.
Support contact details Email: support@cio-pulse.com Website:
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