Autonomous Cloud Operations (ACO) for Virtual Machines by Firemind

Overview — ACO for Virtual Machines replaces reactive, per-host managed services with autonomous operations across your EC2 and VM estate. AI agents continuously monitor signals, diagnose incidents, patch and remediate, and fulfil routine service requests — operating within explicit guardrails you define. This is the foundation pack of Firemind's Autonomous Cloud Operations (ACO) service.

Why the traditional MSP model breaks — Linear cost scaling, gaps between recommendation and action, knowledge that walks out at staff turnover, and annual price rises you cannot negotiate away. ACO replaces the model with autonomy priced per host.

What it delivers

• Incident resolution: auto-detect, diagnose and remediate host issues in minutes, not hours
• Patching and OS lifecycle management
• Service requests: same-day provisioning of EC2, EBS and IAM with policy compliance
• Right-sizing and waste cleanup inside guardrails
• Backup and recovery operations

How it works — autonomy with human control — A closed loop of Plan, Validate, Execute and Reflect runs against your runbooks, CMDB and ticket history. Every action is governed by a default-deny model: low and medium-risk actions auto-execute; high and critical actions require human approval. Every decision is logged and auditable.

Your bill goes down as autonomy rises — Unit price falls on a contractual autonomy-level discount ladder (L0–L4, 0–40% off) as measured autonomy in the domain increases. The more autonomously we operate, the cheaper the service gets.

AWS services managed — Amazon EC2, Amazon EBS, Amazon VPC, AWS IAM, Amazon CloudWatch, AWS Systems Manager, AWS Backup and AWS Trusted Advisor. Additional services onboarded via custom Skills.

Pricing — Priced per host per month via private offer. The platform fee (integration-tiered) and invoiced onboarding are separate lines. Contact hello@firemind.com  to scope.