Sold by: Glia
Deployed on AWS
Glia Voice is the complete, AI-powered contact center (CCaaS) platform, purpose-built for banks and credit unions. Modernize your call center, automate over 50 percent of calls with banking-specific AI, and unify your agents in one intuitive workspace that empowers them with AI-assisted capabilities to help them provide faster, more personalized service.
4.8
Overview
Glia Voice is a complete AI-powered contact center platform built specifically for financial institutions, helping automate 50 percent of calls to deliver faster, more reliable service without adding headcount. Unlike general-purpose call center solutions, Glia Voice is purpose-built for the specific use cases, integrations, and compliance needs of banks and credit unions.
The Glia AI for All approach provides powerful AI capabilities for every stakeholder, helping contact centers handle twice as many calls without adding headcount. At its core, the platform helps banks and credit unions responsibly automate over 50 percent of calls using a powerful Voice AI Virtual Assistant pre-trained on over 1,000 banking topics. Agents benefit from many AI capabilities, including automated wrap-up summaries, AI summarized interaction history, and real-time coaching, while managers and executives benefit from automated call reviews and insights simply by asking questions about your data in natural language.
By unifying AI and human agents in a single, intuitive workspace, financial institutions can finally handle high call volumes without adding staff, reduce costs, and enhance both the customer and agent experience. The Glia seatless and minuteless pricing model provides predictable costs, focusing on maximizing your value, not our seats or usage fees.
Highlights
- Automate over 50% of calls with a Voice Virtual Assistant pre-trained on over 1,000 banking topics, freeing human agents for high-value conversations.
- Empower agents and managers with native AI tools for summaries, coaching, and analytics, all delivered with a predictable, value-based "seatless, minuteless" pricing model.
- Get a complete, AI-first cloud contact center (CCaaS) platform that is purpose-built for the unique integration, compliance, and workflow needs of financial institutions.
Details
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Delivery method
Deployed on AWS
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Features and programs
Financing for AWS Marketplace purchases
AWS Marketplace now accepts line of credit payments through the PNC Vendor Finance program. This program is available to select AWS customers in the US, excluding NV, NC, ND, TN, & VT.
Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/12 months |
|---|---|---|
Glia Voice AI | This listing is for Private Offer transactions only. Please click 'Request Private Offer' to receive custom pricing. | $1.00 |
Dimensions summary
Glia Voice uses a single contract dimension billed in AI Units. This listing sells through Private Offers only, so there are no fixed public tiers or self-service rates. You click 'Request Private Offer' to receive custom pricing set for your organization. Pricing is arranged as one negotiated agreement rather than usage-based or per-seat billing. The seller structures its plans around organizational needs, supported channels, and growth stage, with a fixed price covering seats, usage, and built-in AI. Your final terms, quantity, and contract length are defined during the Private Offer process with the vendor.
Top-of-mind questions for buyers
The listing bills in AI Units under a single contract dimension. The exact mapping of a unit to usage is set during the Private Offer process. Pricing is arranged around organizational needs, supported channels, and growth stage rather than per-minute, per-transcript, or per-agent counts.
The seller structures pricing as one fixed price covering seats and usage. Unlimited seats and unlimited usage are included, so adding agents or handling more calls does not add per-seat or per-minute charges. AI is embedded with no token or usage caps described.
This is a contract arranged through a Private Offer, not pay-as-you-go metering. Rather than charging per minute, transcript, or bot event, the seller applies one fixed price aligned to organizational needs. Your quantity and terms are defined with the vendor before purchase.
www.glia.com+1
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Vendor refund policy
This listing is for Private Offer transactions only. Please click 'Request Private Offer' to receive custom pricing.
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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Customer reviews
Anonymous
Efficient Setup, Customizable Engagement
Reviewed on Feb 07, 2026
Review provided by G2
What do you like best about the product?
I like being able to customize with different business rules and customize the bot responses. It's really easy to set up in the first place due to Glia being built off of user goals, which makes configuration straightforward. I appreciate the Glia hub and the reporting, which allows everything to be managed in one spot. Setting up business rules, changing settings, having an audit log, and viewing reporting is super easy to use. The content management system is also easy to use, and having a dedicated launch manager helped us get quickly launched and configured.
What do you dislike about the product?
Some customization elements around how the bubble appears and being able to dismiss it when it's not needed for customers are problematic. I struggle with really understanding how the bot triggers off of some things, and exporting chat responses in the CMS is difficult for me.
What problems is the product solving and how is that benefiting you?
Glia helps me digitally engage with customers, allowing for quick launches with minimal headcount due to its easy setup and configuration. I appreciate the customization with business rules and bot responses, and the simplicity of managing settings and viewing reports.
John F.
Great Team and Screenshare, But Reporting Needs Improvement
Reviewed on Oct 15, 2025
Review provided by G2
What do you like best about the product?
The people at GLIA are amazing. I have never had a bad experience with someone at the company. Screenshare has always been a game changer for our users.
What do you dislike about the product?
Reporting could use an overhaul, allow scheduling and ensure data integrity between reports.
What problems is the product solving and how is that benefiting you?
AI use cases are amazing and GLIA is doing well to roll them out.
Kimberly B.
Seamless Setup, Enhances Workflow Significantly
Reviewed on Oct 15, 2025
Review provided by G2
What do you like best about the product?
I love Glia's high-quality technology and its better and easier-to-use recording and analytics functions compared to other options we considered. The setup process was really easy and seamless, which I enjoyed. The AI cortex wrap-up summary has been huge for saving time on documentation, particularly useful for team members with special needs. The automated summaries are a favorite feature, and I'm excited about potentially assisting operators with AI agents. The insights and capabilities it offers as a manager to review team activities easily without manually searching is a significant benefit.
What do you dislike about the product?
I find that the current functionality is limited by the inability to set a follow-up flag or function on calls. This is currently only available for chat and SMS, which limits efficiency when dealing with complex customer issues such as policy cancellations and reinstatements. These typically require multiple interactions across different departments and having a flagging system would streamline this process and improve follow-up capabilities.
What problems is the product solving and how is that benefiting you?
Glia streamlines our customer service with automated chat filtering and call distribution, ensuring a balanced workload. The AI cortex wrap-up drastically cuts documentation time, aiding team members with typing challenges. It's transformative for efficient workflow and documentation.
Abbas A.
Great Voice Assistant, No Complaints Yet
Reviewed on Oct 15, 2025
Review provided by G2
What do you like best about the product?
Voice assistant. We presently use Chat only, however, looking at the demos for voice, the voice assistant has shown the potential to solve a lot of our issues and help the members with ease.
What do you dislike about the product?
Nothing so far. The product that we currently use is working as intended, and is liked by both our members and agents.
What problems is the product solving and how is that benefiting you?
Helping members using Chat. Containing them in chat to start with, using co browsing, and transferring to calls, if needed, with a seamless transition.
Veronica B.
Great Features for Contact Centers, But Needs More Customization
Reviewed on Oct 15, 2025
Review provided by G2
What do you like best about the product?
All of the features that allow our contact center to best serve our membership
What do you dislike about the product?
THe lack of customizable settings to ensure that each queue is set up the way i want itKal
What problems is the product solving and how is that benefiting you?
It is taking some of the low level mundane calls away from my agents and allowing them to focus on higher priority calls