Sold by: Blend
Next-Gen Managed Services delivers full-lifecycle operation, support, and continuous optimization for cloud, data, AI, and agentic platforms running in production on AWS. The service combines AIOps-driven monitoring, FinOps and cost intelligence, security and compliance automation, and proactive system and workflow optimization, so your teams scale reliably and focus on business outcomes instead of infrastructure. Delivered by an AWS Premier Tier Services Partner against documented SLAs, with tiered coverage that maps to workload criticality and continuous-improvement cadences built in from day one.
Overview
Enterprises now run a growing mix of production workloads: data platforms, machine learning systems, and agentic AI architectures. Keeping them reliable, secure, and cost-efficient at scale is its own discipline, and it rarely belongs on the roadmap of the teams building new capabilities. Next-Gen Managed Services is the operating layer beneath everything you run on AWS, so your teams stay focused on outcomes, not infrastructure. The service is built on four operating pillars:
- AIOps-driven monitoring: anomaly detection and automated diagnostics across infrastructure, pipelines, models, and agents, catching issues before users do.
- FinOps and cost intelligence: continuous spend visibility, rightsizing, commitment optimization, and chargeback reporting that turn cloud cost into a managed variable.
- Security and compliance automation: continuous control monitoring, threat detection, and audit-ready reporting for SOC 2, ISO 27001, and sector regulations.
- Proactive optimization: performance tuning, reuse of proven accelerators, and reviews across the six pillars of the AWS Well-Architected Framework.
Coverage scales by workload criticality, from business-hours observability to 24x7 operations with a dedicated SRE pod, plus optional MLOps and agentic-operations add-ons. Every engagement runs against documented SLAs with monthly business reviews and quarterly deep-dives, guided by Blend's Critical 7 methodology. Blend360 is an AWS Premier Tier Services Partner with AWS Competencies in Generative AI, Agentic AI, Data & Analytics, Financial Services, DevOps, and Migration. The service supports workloads on AWS services including Amazon EC2, ECS, EKS, S3, AWS Glue, SageMaker and SageMaker Studio, Bedrock and Bedrock AgentCore, OpenSearch Service, Lambda, CloudWatch, Cost Explorer, and Security Hub. Engagements are contracted via private offer, with scope and SLAs in a statement of work.
Highlights
- Full-lifecycle operations for cloud, data, AI, and agentic workloads on AWS: one contract covering AIOps-driven monitoring, incident response, and continuous optimization across infrastructure, pipelines, models, and production agents.
- Four operating pillars in a single managed service: AIOps monitoring, FinOps and cost intelligence, security and compliance automation, and proactive optimization, delivered by an AWS Premier Tier Services Partner against documented SLAs.
- Tiered coverage that scales with workload criticality: from business-hours observability to 24×7 operations with a dedicated SRE pod, plus MLOps and agentic-operations add-ons, so you pay for the reliability your workloads actually require.
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Support
Vendor support
Support is delivered by Blend's AWS Marketplace operations team. Pre-sales inquiries receive a response within one business day. Once a private offer is accepted, an engagement manager is assigned within two business days and provides next steps. Active engagements have access to support via email, by phone, and through the customer portal. Initial response SLAs vary by tier and service line and are detailed in the statement of work attached to each private offer.
Software associated with this service
By Blend
Houndoc is a highly customizable Insight Engine powered by advanced AI and Generative AI technologies, designed to enable teams to take actions based on intelligent, context-aware insights.