Sold by: Starlight Retail
Expert implementation, migration, and managed backup operations on AWS, delivered by Starlight Retail engineers. Billed through AWS Marketplace via private offer — no separate invoicing.
Overview
Starlight Retail Managed Backup Professional Services provides end-to-end implementation, data migration, and ongoing managed operations for organizations deploying cloud backup on AWS. Engagements are scoped per project and delivered as AWS Marketplace private offers, so all charges appear directly in your AWS bill with no separate invoicing required.
This service relates to and is designed to deploy and configure the following AWS Marketplace product and AWS services: Starlight Storage Protect for Cloud - AWS Managed Backup (SaaS), AWS Backup, Amazon S3, AWS Key Management Service (KMS), Amazon EC2, and AWS CloudFormation. Our engineers handle the full deployment lifecycle — VPC and IAM setup, AWS Backup plan and vault configuration, Veeam agent integration, and the Quick Launch appliance deployment — leaving your team with a fully operational, policy-driven backup environment from day one.
Three fixed-fee implementation packages are available: Starter ($2,500) for single-site onboarding on the Basic tier, Standard ($7,500) for up to five sites on the Professional tier with migration planning, and Enterprise ($20,000) for unlimited sites with white-glove delivery, full data migration, and 30-day hypercare. Ongoing managed operations and out-of-scope work are available at $195 per hour. Contact us to scope your engagement and receive a private offer.
Highlights
- End-to-end AWS backup implementation — AWS Backup policy authoring, Veeam agent setup, IAM and VPC configuration, and Quick Launch appliance deployment, delivered remotely or on-site by Starlight Retail engineers with no work required from your team.
- Three fixed-fee packages from $2,500 to $20,000 — Starter, Standard, and Enterprise tiers scaled to your environment, plus $195/hr for ongoing managed operations and post-engagement support.
- Billed through AWS Marketplace via private offer — agree on scope and price, accept the offer in your AWS account, and charges flow through your existing AWS bill with no separate contracts or invoicing.
Details
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Delivery method
Deployed on AWS
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Introducing multi-product solutions
You can now purchase comprehensive solutions tailored to use cases and industries.
Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
Phone: 888-828-2065 (Monday–Friday, 9 am–6 pm ET) Email: support@starlightretailinc.com Submit a ticket: https://starlight-retail.zendesk.com/hc/en-us/requests/new Knowledge base: https://starlight-retail.zendesk.com/hc/en-us/categories/50497490592275-AWS-Marketplace
Support levels: Active engagement issues: same business day response, escalated immediately for critical blockers.
General inquiries and billing questions: response within 1 business day.
Refund requests: initiated within 1 business day. Refunds are processed per the AWS Marketplace refund policy — contact us with your AWS account ID and private offer details.
All professional services customers receive direct phone and email access to the Starlight Retail delivery team throughout their engagement. Post-engagement support is available via the Standard or Enterprise SaaS subscription tiers or a managed services contract.