Sold by: Presidio
Presidio provides managed services to monitor, support, and optimize Resonate Media Lake and intelligent media workflows on AWS. The engagement helps media, sports, and entertainment organizations operate production media lake environments, AI-enabled metadata workflows, and content intelligence pipelines with 24x7 operational coverage and AWS-aligned support.
Overview
Presidio's Resonate Media Lake & Intelligent Media Managed Services help organizations operate production-grade media lake and content intelligence environments on AWS. These services are designed for sports leagues, broadcasters, news organizations, streaming platforms, and entertainment companies that need reliable day-to-day operation of media workflows at scale. Through this engagement, Presidio provides 24x7 monitoring, management, troubleshooting, and operational support for Resonate Media Lake foundations and associated intelligent media workflows. This includes media ingestion pipelines, metadata processing, search and discovery services, AI-driven enrichment workflows, orchestration components, and related cloud infrastructure deployed in the customer's AWS environment. The service helps customers keep critical media operations running reliably while reducing the internal burden of managing cloud-native media systems. Presidio supports incident response, issue triage, service health monitoring, operational runbooks, and bug-fix support across the deployed environment so customers can focus on content operations, monetization, and audience outcomes. Managed services are aligned to AWS best practices and Presidio's operating model for production support. The engagement is intended for monitoring, management, troubleshooting, and support of the deployed solution. New feature development, major platform evolution, and customer-specific enhancement projects are typically handled through separate professional services engagements. All solution components are deployed and run within the customer's AWS environment. Presidio does not operate a centralized shared platform on behalf of customers. Customers remain responsible for AWS infrastructure costs associated with the services deployed in their account.
Key Use Cases:
- 24x7 monitoring and operational support for production media lake environments
- Incident triage and troubleshooting for ingestion, metadata, search, and workflow services
- Operational support for AI-enabled media intelligence and content enrichment pipelines
- Improved reliability for archive search, highlight workflows, and content activation services
- Reduced need for customers to build large internal cloud media operations teams
- Structured service model for steady-state support of deployed Resonate environments
Highlights
- 24x7 Operational Monitoring: Monitor the health and availability of production media lake and intelligent media workloads running in the customer's AWS environment.
- Incident Response and Troubleshooting: Investigate and resolve issues across ingestion, metadata extraction, orchestration, storage, and search workflows.
- AWS-Aligned Operations: Run the service using AWS-aligned operational practices, monitoring disciplines, and support procedures suited to cloud-native media systems.
Details
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Presidio's global team of engineers, architects, and developers have achieved Amazon's highest levels of certification, including Professional Solutions Architect, Professional DevOps, Data and Analytics Specialty, and Security Specialty credentials. When you engage Presidio, you work with a team experienced in designing, operating, and supporting cloud platforms on AWS.
Website: https://www.presidio.com/solutions/cloud
Contact Us: https://www.presidio.com/contact-us
As a Premier consulting partner within the Amazon Partner Network, Presidio is a leading IT services and solutions provider that helps customers connect IT of today to IT of tomorrow. Our expertise across cloud, security, modern infrastructure, networking, and AI underpins our ability to help customers run production platforms with the operational discipline required for real-world business outcomes.