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    Live Call Translator - Real-Time Voice Translation for Contact Centers

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    Sold by: Cognizant 
    Cognizant’s Live Call Translator is a plug-and-play solution for Amazon Connect that enables real-time, bi-directional voice translation during live calls. Supporting 50+ languages, it helps contact centers overcome language barriers, improve agent utilization, and expand global reach.

    Overview

    Cognizant’s Live Call Translator revolutionizes multilingual customer interactions by embedding AI-powered transcription and translation directly into Amazon Connect – contact center platform. This plug-and-play solution enables real-time, bi-directional voice translation during live calls, helping enterprises overcome language barriers and deliver exceptional customer experiences globally.
    Key Capabilities:

    • AI-Powered Transcription & Translation: Real-time conversion of speech into text and translation across 50+ languages.
    • Bi-Directional Audio Streams: Seamless two-way communication between agents and customers in different languages.
    • Agent-Friendly Workspace: Live translation displayed on the agent’s screen for better context and accuracy.

    **Key Benefits:**
       
    • Overcome language obstacles
      • 
    • Improve agent utilization
      •  
    • Expand global reach
      • 
    • Reduced operational costs

    Highlights

    • • Plug-and-Play with Amazon Connect: Fast setup with minimal customization. Real-Time Voice Translation: Enables bi-directional translation during live calls. • Supports 50+ Languages: Covers major global languages for diverse customer bases. • Dynamic Language Detection: Automatically detects the customer’s language and switches translation accordingly. • Language Personalization: Agents can select preferred languages for better customer experience.

    Details

    Sold by
    Cognizant 
    Categories
    Implementation 
    Application Development 
    Translation 
    Delivery method
    Deployed on AWS

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    Support

    Vendor support

    Contact Arunprakash Balasubramanian (arunprakash.b@cognizant.com ) – Competency Lead – Contact Center Practice
    Ramachandran Krishnamoorthy (Ramachandran.Krishnamoorthy@cognizant.com ) – Director, Solutioning Lead

    to discuss your specific engagement and how we can support your objectives