Sold by: Cognizant
Cognizant’s Live Call Translator is a plug-and-play solution for Amazon Connect that enables real-time, bi-directional voice translation during live calls. Supporting 50+ languages, it helps contact centers overcome language barriers, improve agent utilization, and expand global reach.
Overview
Cognizant’s Live Call Translator revolutionizes multilingual customer interactions by embedding AI-powered transcription and translation directly into Amazon Connect – contact center platform. This plug-and-play solution enables real-time, bi-directional voice translation during live calls, helping enterprises overcome language barriers and deliver exceptional customer experiences globally.
Key Capabilities:
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- AI-Powered Transcription & Translation: Real-time conversion of speech into text and translation across 50+ languages.
- Bi-Directional Audio Streams: Seamless two-way communication between agents and customers in different languages.
- Agent-Friendly Workspace: Live translation displayed on the agent’s screen for better context and accuracy.
Key Benefits:
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- Overcome language obstacles
- Improve agent utilization
- Expand global reach
- Reduced operational costs
Highlights
- Plug-and-Play with Amazon Connect: Fast setup with minimal customization. Real-Time Voice Translation: Enables bi-directional translation during live calls.
- Supports 50+ Languages: Covers major global languages for diverse customer bases.
- Dynamic Language Detection: Automatically detects the customer’s language and switches translation accordingly. Language Personalization: Agents can select preferred languages for better customer experience.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Contact
Arunprakash Balasubramanian (arunprakash.b@cognizant.com ) – Competency Lead – Contact Center Practice
Ramachandran Krishnamoorthy (Ramachandran.Krishnamoorthy@cognizant.com ) – Director, Solutioning Lead
to discuss your specific engagement and how we can support your objectives