Ansible Operate – Managed Service for Ansible Automation Platform on AWS

Ansible Operate is a comprehensive, expert-to-expert Level 2 managed service designed to handle the Day 2 operational complexities of running Red Hat Ansible Automation Platform (AAP) on AWS. While Ansible simplifies automation for provisioning, configuration management, and application deployment, managing and scaling AAP on AWS requires continuous oversight. Ansible Operate offloads these responsibilities from your IT teams, enabling them to focus on strategic automation use cases and innovation.

Our service provides hands-on administration of the Ansible Automation Platform (controllers, execution environments, private automation hubs, and inventories) and the AWS infrastructure that supports it. As an AWS Services Partner with deep expertise in Ansible and AWS ecosystems, we ensure your automation environment is managed for resilience, compliance, and enterprise-grade performance.

This offering is built on our standardized ITSM Foundation, providing consistent service delivery, defined SLAs, and clear processes for incident, problem, and change management. With Ansible Operate, you gain a trusted partner to maximize your automation investments, reduce operational risk, and drive faster time-to-value on AWS.

Highlights / Key Features

• Proactive 24x7 Monitoring & Alerting – Continuous monitoring of Ansible controllers, execution environments, and supporting AWS infrastructure to detect and remediate issues before they impact automation workflows.

• Comprehensive Platform & Infrastructure Administration – Expert hands-on management of Ansible Automation Platform (controller, hub, EE, database) along with AWS services (EC2, RDS, VPC, IAM, S3, CloudWatch).

• Regular Health & Optimization Reviews – Weekly and monthly reviews of automation performance, AWS consumption, and security posture to ensure continuous improvement and efficiency.

• Patch, Upgrade & Compliance Management – Proactive upgrades and patching for AAP components, ensuring compliance with security standards (FIPS 140-3, PCI DSS, HIPAA, FedRAMP).

• Expert Augmentation & Support – Direct access to certified Ansible and AWS professionals for guidance, troubleshooting, and automation strategy support.

• Standardized ITSM-based Delivery – Delivered with ITSM processes for predictable service, with defined incident, problem, and change management SLAs.

Optional Add-Ons

• Automation Strategy & Migration: Migrate existing playbooks/workflows into AAP on AWS.
• Training & Enablement: Developer and operator workshops for scaling automation adoption.
• Security Hardening: IAM integration, secrets management, and policy enforcement.