Managed Services - Cloud and IT Operations

Jacobian Engineering provides fully managed cloud and IT operations for organizations running on AWS. We operate, monitor, patch, secure, and optimize your AWS infrastructure and end-user IT environment 24/7, acting as your cloud operations team. From incident response and cost optimization to backup, identity, and endpoint management, we keep your business running so your team can focus on what it does best.

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Cloud Operations (AWS)

24/7 monitoring, alerting, and incident response for your AWS workloads.
Patch management, OS lifecycle, and vulnerability remediation for EC2, ECS/EKS, and serverless environments.
Backup and disaster recovery management using AWS Backup, with tested restore procedures.
Cost optimization: right-sizing, savings plans guidance, and monthly spend reviews.
Infrastructure-as-code management and change control for CloudFormation and Terraform environments.

IT Operations

End-user support and service desk with defined SLAs.
Identity and access management, including SSO, directory services, and MFA enforcement.
Endpoint management, hardening, and software deployment.
Network administration for AWS-connected offices: VPN, Direct Connect, DNS, and firewalls.

How We Engage

Fixed monthly retainer scoped to your environment, with quarterly business reviews.
Onboarding includes a full environment assessment, documentation, and runbook creation.
Delivered by AWS-certified engineers with deep experience in security and compliance-driven environments.

Highlights

24/7 AWS operations: monitoring, incident response, patching, backup/DR, and cost optimization delivered as a fully managed service by AWS-certified engineers.
Complete IT coverage: service desk, identity and access management, endpoint security, and network administration alongside your cloud environment.
Structured engagement: environment assessment and runbooks at onboarding, defined SLAs, and quarterly business reviews to keep operations aligned with your goals.

Details

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For more information or to schedule visit us at <www.jacobianengineering.com > or contact us at solutions@jacobianengineering.com