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    AWS Connect QuickStart

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    Sold by: A&T Systems, Inc. 
    Amazon Connect design and deployment with professional services and support.
    Request private offer
    Listing Thumbnail

    AWS Connect QuickStart

     Info
    Sold by: A&T Systems, Inc. 
    Request private offer

    Overview

    "The Connect QuickStart package deploys an environment in 4-6 weeks with the following parameters: • Up to 100 agents • Up to 5 call flows and 5 queues • Up to 20 total menu items • Announce Estimated Wait Time in the Queue • 100% call recording • Implement AWS ContactLens for transcription, sentiment analysis, and call categorization • Text-based Lex bot for FAQs (up to 10 intents or 20 responses) • Live chat with agents • Refinement and Training of the out-of-box reports for Real-Time and Historical data • Knowledge Transfer session to equip your administrator(s) with the operational details • Integration with ServiceNOW, Zendesk, or Salesforce

    NOTE: This solution does not require a PBX infrastructure. "

    Highlights

    • "• Easy-to-use omnichannel cloud contact center • High-quality omnichannel voice and interactive chat experiences to support your customers from anywhere • Single intuitive user interface (UI) for contact routing, queuing & analytics • Use built-in AI and ML to personalize interactions • Improve agent productivity by empowering agents to be more proactive • Web and Mobile Chat - Support customers on the web and on mobile • Implement native integration with Apple Business Chat"
    • "• Surface unified client profiles and responses in real-time and track follow-up tasks • Contact Center Automation utilizing natural language chatbots, Interactive Voice Response (IVR), & automated customer voice authentication • Real Time & Historical Analytics - Improve performance and lower costs with analytics tools • Task Management - Prioritize, assign & track agent tasks to completion, including external applications "
    • "• Save up to 80% compared to traditional contact center solutions with no minimum fees, long-term commitments, or upfront license charges • Easily scale up or down to meet demand, with the flexibility to onboard tens of thousands of agents working from anywhere"

    Details

    Sold by
    A&T Systems, Inc. 
    Categories
    Managed Services 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    Dedicated design, pre and post deployment support. Private Offer and Pricing Contact Email: Sales@ats.com