Sold by: Persistent Systems
Persistent helps organizations modernize IT and developer support operations through Agentic AI and Generative AI solutions on AWS. Our intelligent ticket resolution platform automates issue triage, knowledge retrieval, ticket creation, resolution recommendations, and workflow orchestration across ServiceNow, JIRA, and enterprise support systems.
Overview
Transform Service Desk Operations with Agentic AI
Persistent Systems helps enterprises modernize support operations through Agentic AI, Generative AI, and intelligent workflow automation built on AWS.
Many organizations struggle with growing ticket volumes, fragmented knowledge repositories, manual triage processes, and inconsistent resolution times across support teams. These challenges increase operational costs, reduce productivity, and impact overall service quality.
Persistent addresses these challenges by implementing intelligent ticket resolution platforms that automate issue interpretation, knowledge retrieval, ticket creation, workflow orchestration, and resolution recommendations across enterprise environments.
Service Capabilities
• Intelligent Ticket Classification and Routing
• Agentic AI Orchestration
• Automated Resolution Recommendations
• Enterprise Knowledge Intelligence
• ServiceNow and JIRA Integration
• AI-Powered Search and Knowledge Retrieval
• Developer Support Automation
• IT Service Management (ITSM) Modernization
• Workflow Automation and Operational Intelligence
• Generative AI Assistant Development
Key Business Benefits
• Reduce ticket resolution times
• Improve support engineer productivity
• Automate repetitive service desk activities
• Improve resolution consistency and quality
• Reduce operational support costs
• Accelerate knowledge discovery and reuse
• Improve employee and developer experience
Typical Use Cases
• IT Service Desk Modernization
• Internal Developer Support
• ServiceNow Automation
• JIRA Support Operations
• Knowledge Management Modernization
• IT Operations Automation
• Employee Support Services
• Intelligent Ticket Resolution
AWS-Powered Foundation
• Amazon Bedrock
• Amazon OpenSearch Service
• AWS Lambda
• Amazon S3
• AWS Step Functions
• Amazon CloudWatch
• Amazon API Gateway
• Amazon DynamoDB
Why Persistent Systems?
Persistent combines Generative AI, Agentic AI, enterprise automation, and AWS cloud expertise to help organizations transform support operations into intelligent, scalable, and efficient service delivery platforms. Our solutions improve productivity, accelerate issue resolution, and help enterprises scale support operations without proportional resource growth.
Key Differentiators
• Agentic AI-driven ticket investigation and resolution
• Integration with ServiceNow, JIRA, and enterprise systems
• AI-powered knowledge retrieval and contextual search
• Automated workflow orchestration and ticket management
• AWS-native architecture for scalability and reliability
• Faster support operations and improved user experience
Highlights
- Agentic AI-powered ticket resolution automates issue investigation, knowledge retrieval, and resolution workflows across enterprise support systems.
- Integrates with ServiceNow, JIRA, document repositories, and enterprise platforms to deliver faster and more consistent support outcomes.
- Built on AWS Bedrock with intelligent orchestration, vector search, and Generative AI to accelerate service desk transformation.
Details
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Delivery method
Deployed on AWS
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Support
Vendor support
Persistent Systems provides end-to-end implementation, integration, and support services for AI-powered service desk transformation and intelligent ticket resolution platforms built on AWS.
Services include Agentic AI implementation, ServiceNow and JIRA integration, workflow automation, Generative AI adoption, knowledge management modernization, operational optimization, and ongoing platform support.
Support Coverage:
• Solution onboarding and implementation
• ServiceNow and JIRA integration support
• AI assistant configuration and optimization
• Workflow automation guidance
• Platform troubleshooting and support
• Operational best practices and enhancement recommendations
Support Website: https://www.persistent.com