Rimini Support™ Flex for VMware L4 Third-Party Perpetual License Support

Rimini Support™ Flex for VMware is ideal for organizations that want to: • Retain VMware perpetual licenses with continued service support • Maintain VMC on AWS installations • Receive continued support for VMware to migrate some or all workloads to AWS • Continue support of VMware in a hybrid cloud environment Broadcom's acquisition of VMware has triggered license restructuring, driving 3×–15× price increases for enterprise VMware customers. Organizations face an urgent decision: absorb dramatically higher OEM costs, accelerate cloud migration under duress, or find a cost-effective bridge strategy. Rimini Support Flex for VMware buys you time and optionality, while keeping your core VMware investments running smoothly. As a global leader in L400 third-party support, Rimini Street clients have access to over 1,000 full-time engineers and application architects in 23 countries, 24/7/365. Our teams specialize in VMware, alternative virtualization technologies, infrastructure, applications and security. Rimini Support Flex for VMware delivers comprehensive support for VMware workloads — including vSphere, ESX/ESXi hypervisors and vCenter.
Get exceptional support for VMware, on-demand and when you need it, at a fraction of OEM renewal costs. Under this L400 model, support fees are paid directly to Rimini Street rather than Broadcom/VMware, eliminating dependence on the OEM's pricing decisions. Key deliverables: • Pre-paid support hours for the VMware core (vSphere, ESX/ESXi, vCenter) for use of up to 1 year • 24/7/365 global coverage staffed by experienced engineers • Continued performance support with no upgrades required • Guaranteed 10-minute engineer response time for your Priority 1 cases with 2-hour communication updates • Proactive security and threat intelligence spanning Security Vulnerability and Analysis Reports (SVARs), Common Vulnerabilities and Exposures (CVE) notices and Common Weakness Enumeration (CWE) analysis • Assigned Client Engagement Manager • Repository and documentation fixes • Access to the Street Central client portal to submit cases, access technical resources, and track, update or manage support tickets Pricing is driven by the number of ESX/ESXi hosts (maximum 200), with pre-paid hours available ranging from 12 to 78 annually – option to purchase additional support hours during the service term

Engagement is fulfilled via AWS Marketplace Public Offer. A 1.0% Marketplace listing fee applies and is included in engagement pricing.