Sold by: Simcomm
Effortlessly migrate your legacy call recordings from platforms like Verint, NICE, and others to a secure, scalable cloud environment. Cut infrastructure costs, enhance data accessibility, and ensure compliance with ease with our CRS(Call Retrieval Solution).
USR(Universal Search & Replay) a serverless application which is a cloud-native solution for fast, secure search and playback of recorded contact center calls stored in Amazon S3. Supports multiple audio formats (WAV, MP3, etc.) and offers a user-friendly web interface built using AWS Amplify. Ideal for compliance, retention, and quality assurance use cases — with zero infrastructure management.
Overview
Organizations often encounter significant challenges in retaining and replaying historical call recordings during migrations—whether moving between platforms, transitioning to the cloud, handling client exits, or leveraging data for analytics, all while managing diverse audio formats and strict compliance requirements. The USR Portal addresses these challenges with seamless, on-demand playback of archived calls in formats like WAV and MP3, directly from cloud storage.
USR is built for flexibility, functioning both as a standalone solution and as an integrable component within existing OEM environments such as Avaya, Verint, and NICE. This ensures minimal disruption to workflows and enables rapid, compliant access to legacy interactions, while delivering cost savings and reducing server footprint.
During cloud migrations, organizations frequently lose quick access to historical call data needed for compliance and audits. The USR Portal resolves this by offering secure, instant playback of archived calls stored in Amazon S3, ensuring regulatory-ready retention and retrieval with no disruption to compliance processes.
Highlights
- Adhere to Regulations and Retention protocols for call recordings
- Provide fast access to historical calls for investigations or legal review.
- Replace legacy call storage systems with a fully AWS-native alternative.
Details
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Deployed on AWS
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Vendor support
To speak with Simcomm regarding the details of this offering, please contact us via email at sales@simcomm.com or visit our web site (https://simcomm.com/ ) for more information.
For product support please contact us at support@simcomm.com .