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    Listing Thumbnail

    Enhance customer satisfaction and support with our ServiceNow CSM tools

     Info
    Sold by: zeb 
    Our ServiceNow Customer Service Management (CSM) solution, integrated with AWS services, provides a comprehensive platform for managing customer interactions, streamlining support processes, and improving overall customer satisfaction. This AWS-optimized solution offers rapid deployment, seamless scalability, and robust security features to meet the needs of businesses of all sizes.
    Request private offer
    Listing Thumbnail

    Enhance customer satisfaction and support with our ServiceNow CSM tools

     Info
    Sold by: zeb 
    Request private offer

    Overview

    As part of our Greenfield projects, we offer strategic planning sessions to refine your requirements and establish clear objectives aligned with your business goals. Our training sessions empower Customer Service Support agents to effectively address customer issues and requests. Leveraging our zeb team's expertise in customer service, we provide tailored suggestions to enhance overall customer satisfaction.

    Key Features:

    • Rapid Deployment and Scalability: Leverage the power of AWS to quickly deploy your ServiceNow CSM solution and easily scale resources as your business grows. Our implementation approach ensures minimal downtime and maximum flexibility to adapt to changing demands.

    • AI-Enhanced Customer Support: Integrate Amazon Lex and AWS Lambda to create intelligent, automated customer service processes. This AI-driven approach helps reduce response times, improve first-contact resolution rates, and enhance overall customer satisfaction.

    • Robust Security and Compliance: Utilize AWS's advanced security features, including IAM, KMS, and Shield, to ensure your customer data is protected at all times. Our implementation adheres to industry best practices and compliance standards, giving you peace of mind.

    Deliverables:

    • AWS-Integrated ServiceNow CSM Implementation: Our team will deploy a fully customized ServiceNow CSM solution on AWS infrastructure, tailored to your specific business needs. This includes setting up Amazon EC2 instances, configuring S3 storage, and integrating with services like Amazon Connect for omnichannel support.

    • Cloud-Native Customer Service Portal: We'll develop and deploy a responsive, user-friendly customer service portal leveraging AWS CloudFront for global content delivery. This portal will provide customers with self-service options, knowledge base access, and seamless ticket submission capabilities.

    • AWS-Powered Analytics and Reporting: Our solution includes comprehensive analytics and reporting capabilities using Amazon QuickSight and Redshift. This will enable your team to gain valuable insights into customer interactions, service performance, and trends to drive continuous improvement.

    Highlights

    • Omnichannel Support Integration: Seamlessly integrate your ServiceNow CSM with Amazon Connect to provide a unified experience across voice, chat, and email channels. This integration enables consistent customer service regardless of the communication method chosen by your customers.
    • Intelligent Workflow Automation: Leverage AWS Lambda and Step Functions to create sophisticated, automated workflows within your ServiceNow CSM. This feature streamlines your support processes, reduces manual tasks, and ensures consistent service delivery across your organization.
    • Real-Time Performance Monitoring: Implement AWS CloudWatch to gain real-time insights into your ServiceNow CSM performance and system health. This proactive monitoring approach allows you to identify and address potential issues before they impact your customer service operations

    Details

    Sold by
    zeb 
    Categories
    Managed Services 
    Delivery method

    Pricing

    Custom pricing options

    Request private offer
    Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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    Support

    Vendor support

    To speak with zeb regarding the details of this offering, please contact us via email at sales@zeb.co  or visit our web site (https://zeb.co ) for more information.