Sold by: Babeltext Pty Ltd
Deployed on AWS
Serve customers in 250+ languages while your team works in English. Babeltext translates conversations in real time across SMS, WhatsApp, Web Chat, Instagram, Messenger, WeChat, Telegram and more all within one interface.
Overview
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Babeltext.AI - Multilingual Omnichannel Messaging Platform Babeltext is an AI-powered omnichannel messaging platform that lets your team serve customers in their own language - without replacing existing staff or systems. Built on a single AWS-hosted environment, Babeltext detects and translates conversations in real time across 250 languages, combining AI agents for routine enquiries with seamless handoff to human agents for complex or sensitive matters.
Babeltext Pty Ltd is an Australian technology company headquartered in Sydney. The platform is delivered as enterprise SaaS or as embedded, white-label infrastructure for partners and resellers.
How It Works
- A customer sends a message in any of 250 supported languages through their preferred channel.
- Babeltext automatically detects the language and translates the message into English (or your team's working language).
- An AI agent handles routine enquiries, or the conversation is handed off to a human agent working in English.
- The agent's response is translated back and delivered to the customer in their original language through the same channel.
- All conversations are managed through a single unified inbox - one interface for every channel and every language.
Supported Channels SMS - Reach customers on any mobile device Web Chat - Embed multilingual chat directly on your website WhatsApp - Engage customers on the world's most popular messaging app Instagram - Respond to customer enquiries on social media WeChat - Serve customers across the Chinese market Telegram - Support privacy-conscious users Discord - Connect with community-driven audiences Facebook Messenger - Handle conversations on Meta's messaging platform
Key Capabilities
- Real-time automated two-way translation** across 250 languages with automatic language detection
- AI-assisted agents that handle routine enquiries and reduce agent workload
- Human handoff for complex or sensitive conversations, with agents working in English
- Unified inbox consolidating all channels and languages into a single operator interface
- Shopify integration enabling e-commerce merchants to provide real-time multilingual support, with order and customer data sync
- API's for integration with existing systems and workflows
- Audit logs and reporting for visibility into conversation activity
- White-label delivery for BPOs, MSPs, telcos, and customer experience integrators who want to embed multilingual messaging into their own offerings
Industry Use Cases E-Commerce and Retail: A Shopify merchant receives a post-purchase enquiry in Portuguese via WhatsApp. Babeltext translates the message, the AI agent retrieves order details and provides a shipping update in English, and the response is delivered back in Portuguese - all without the merchant needing multilingual staff.
Hospitality: A hotel chain manages guest requests arriving in dozens of languages across WhatsApp, SMS, and web chat. Front-desk staff respond in English through the unified inbox while guests receive replies in their own language.
Social Services: Organizations serving diverse communities use Babeltext to communicate with clients in their preferred language, ensuring equitable access to support services.
BPOs and Language Service Providers: Contact centers and managed service providers embed Babeltext as white-label infrastructure to offer multilingual capabilities to their own clients without building translation technology in-house.
AWS-Hosted Infrastructure Babeltext runs on a single AWS-hosted environment, combining messaging, automated translation, AI-assisted service, human handoff, APIs, and audit logging. The platform is designed to scale from small teams to large enterprise deployments.
Getting Started Subscribe to Babeltext through AWS Marketplace to begin. To explore how the platform fits your multilingual communication needs, request a personalized demo by contacting the Babeltext team through the support channel listed on this page.
Highlights
- Real-Time Translation in 250+ Languages - Babeltext automatically detects and translates customer conversations so your team works entirely in English. Customers message in their preferred language across any supported channel, and responses are translated back instantly. No multilingual staffing required - serve diverse communities, international customers, and culturally and linguistically diverse populations without replacing your existing team.
- Unified Inbox Across 8 Messaging Channels - Manage SMS, web chat, WhatsApp, WeChat, Messenger, Telegram, Discord, and Instagram conversations from a single interface. Agents handle all channels in one place, eliminating the need to switch between tools. Consolidating channels reduces complexity, speeds up response times, and gives your team a complete view of every customer interaction regardless of how they reach you.
- AI Agents With Human Handoff - AI handles routine inquiries automatically, while complex or sensitive matters are seamlessly escalated to human agents working in English. This hybrid model lets you scale support without scaling headcount. The platform includes APIs, audit logs, and reporting, and is delivered as enterprise SaaS or embedded white-label infrastructure hosted on AWS.
Details
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Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/unit |
|---|---|---|
Seat | Monthly Per Seat Subscription | $25.00 |
Message | Per Message Rate on Usage | $0.05 |
Setup | One time setup fee | $300.00 |
WhatsApp_Setup | Setup WhatsApp channel | $65.00 |
WhatApp_Reccuring | Setup WhatsApp reccuring | $25.00 |
MobileNumber | Dedicated Mobile Number Rental | $25.00 |
NumberMasking | Hide customer mobile numbers from operator for privacy and compliance. | $35.00 |
WeChat Setup Fee | One-time setup fee for WeChat channel | $550.00 |
WeChat Monthly | Recurring fee for WeChat channel | $25.00 |
Facebook Setup Fee | One-time setup fee for Facebook channel | $65.00 |
Dimensions summary
Pricing combines recurring subscriptions with usage-based and one-time charges. You pay a monthly per-seat fee for operators and a per-message rate for traffic volume. A one-time setup fee covers initial onboarding. Each messaging channel—WhatsApp, WeChat, Facebook, Webchat, Discord, and Telegram—carries its own setup fee plus a monthly recurring fee, so costs scale with the channels you enable. Optional add-ons include dedicated mobile number rental, number masking, AI agents, out-of-hours replies, age verification, subscription billing, and integrations, each with a setup fee. AI agent messages bill per message processed, separate from standard message usage.
Top-of-mind questions for buyers
The per-message rate applies to standard traffic sent and received across your enabled channels. AI agent messages bill separately, charged per message the automated agent processes. If you use AI agents alongside human operators, both meters run independently and appear as distinct line items on your invoice.
Three cost drivers combine. The monthly per-seat fee scales with operator count. The per-message rate scales with traffic volume. Each channel you enable adds its own setup fee plus a monthly recurring fee. These charges add together, so cost grows with seats, message volume, and the number of active channels.
Channel setup fees are one-time charges applied when you first enable a channel like WhatsApp, WeChat, Facebook, Webchat, Discord, or Telegram. After setup, you pay a monthly recurring fee to keep that channel active. The general one-time setup fee covers your initial platform onboarding and applies once.
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Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Support
Vendor support
Contact Support For assistance with Babeltext, including platform usage, channel configuration, translation questions, API integration, or any other issues, contact the support team by email at support@babeltext.com .
Getting Started To learn more about Babeltext's capabilities, explore the product overview and industry-specific solutions at babeltext.com. For pricing inquiries or to request a custom quote, visit the contact page at babeltext.com/contact/.
Refunds and Billing For questions about billing, subscription management, or refund requests, email support@babeltext.com with your account details and a description of your inquiry.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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