Sold by: Babeltext Pty Ltd
Deployed on AWS
Babeltext is a next-generation, AI-powered multilingual omnichannel messaging platform, built to remove language barriers at scale. Supporting seamless communication in 195 languages
Overview
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Babeltext is an AI-powered omnichannel messaging platform with real-time translation in 195 languages across SMS, Web Chat, WhatsApp, Instigram, WeChat, Telegram, and Discord. Utilising both AI Agents and Human Agents. A typical flow is that a customer sends a message in Mandarin, which will be automatically translated and presented to a live operator in English. The operator then responds in English, and the message will be translated and delivered to the consumer in Mandarin. We currently cover 195 languages and are growing.
Highlights
- Multilingual 195 Languages
- Omnichannel - SMS, Web Chat, WhatsApp, WeChat, Messenger, Telegram, Discord and Instagram
- AI and Human Agents
Details
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Deployed on AWS
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Pricing
Pricing is based on actual usage, with charges varying according to how much you consume. Subscriptions have no end date and may be canceled any time.
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Dimension | Description | Cost/unit |
|---|---|---|
Seat | Monthly Per Seat Subscription | $25.00 |
Message | Per Message Rate on Usage | $0.05 |
Setup | One time setup fee | $300.00 |
WhatsApp_Setup | Setup WhatsApp channel | $65.00 |
WhatApp_Reccuring | Setup WhatsApp reccuring | $25.00 |
MobileNumber | Dedicated Mobile Number Rental | $25.00 |
NumberMasking | Hide customer mobile numbers from operator for privacy and compliance. | $35.00 |
WeChat Setup Fee | One-time setup fee for WeChat channel | $550.00 |
WeChat Monthly | Recurring fee for WeChat channel | $25.00 |
Facebook Setup Fee | One-time setup fee for Facebook channel | $65.00 |
Dimensions summary
You build your subscription from independent parts rather than fixed tiers. A monthly per-seat fee covers operators, while messaging is billed per message. A one-time setup fee starts you off. Each channel—WhatsApp, WeChat, Facebook, Webchat, Discord, Telegram—carries its own setup fee and monthly recurring charge, so you pay only for channels you activate. Optional add-ons include dedicated mobile number rental, number masking, AI agents (with per-message charges), out-of-hours replies, age verification, consumer billing setup, and integrations. You combine seats, messages, channels, and add-ons to match your usage.
Top-of-mind questions for buyers
Seats bill monthly per operator, and messages bill per message sent or received. Channels add their own monthly recurring fees. For high-volume contact centers, message and AI agent message charges usually dominate. Seat and channel fees stay fixed each month, so message volume drives your variable cost.
Standard messages bill per message on usage, covering conversations routed to human operators. AI agent messages bill separately, per message processed by automated agents. Both charges apply at the same time if you use a blended human and AI approach. You pay for each message type based on how it is handled.
Each channel carries a one-time setup fee plus a monthly recurring charge. Activating WhatsApp, WeChat, Facebook, Webchat, Discord, or Telegram triggers both fees for that channel. You pay only for channels you turn on, so inactive channels add no cost.
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