Amazon Connect implementation services

Nubity is the leading provider of cloud contact center and customer experience improvement solutions. Nubity created a contact center solution based on amazon Connect that has different modules that cover the most common needs of contact centers of different industries and company sizes. Nubity implements this solution for companies that have the need to deploy a new contact center or improve an existing contact center by implementing the modules that are required according to the needs of each business. On the other hand it is possible to develop custom modules or configurations. Nubity's module-based contact center solution simplifies and accelerates the initial deployment and greatly reduces the time to market for our customers.

Available Modules

• Voice, chat, Omnichannel options.
• Queue and routing logic to optimise your interaction handling.
• Guidance on complex routing logic
• Call or interaction recording and storage - for compliance and customer insight
• Intuitive agent and supervisor desktop.
• Reporting engine with standard report available ‘out of the box’
• Case Creation and Management
• Third-party integrations (CRM, ERP, ITSM, databases and more.)
• Profiles, Tasks and Wisdom
• Estimated Wait Time and Callback
• Voicemail
• Post Call Survey
• Contact Lens rules for sentimental analysis and agent insight
• Agent evaluation for quality supervisors.
• Agent Screen recording.
• Agent Screen recording.
• Advanced and custom analisis Quicksight dashboard
• Advanced and custom analisis Quicksight dashboard
• Voice Authentication
• Managed service for the solution (optional)

Contact us to determine which modules you need for your contact center and we will help you implement an omnichannel contact center in a few days.