AWS Marketplace: Amazon Connect implementation services

Overview

Nubity is the leading provider of cloud contact center and customer experience improvement solutions. Nubity created a contact center solution based on amazon Connect that has different modules that cover the most common needs of contact centers of different industries and company sizes. Nubity implements this solution for companies that have the need to deploy a new contact center or improve an existing contact center by implementing the modules that are required according to the needs of each business. On the other hand it is possible to develop custom modules or configurations. Nubity's module-based contact center solution simplifies and accelerates the initial deployment and greatly reduces the time to market for our customers.

Available Modules

Voice, chat, Omnichannel options.
Queue and routing logic to optimise your interaction handling.
Guidance on complex routing logic
Call or interaction recording and storage - for compliance and customer insight
Intuitive agent and supervisor desktop.
Reporting engine with standard report available ‘out of the box’
Case Creation and Management
Third-party integrations (CRM, ERP, ITSM, databases and more.)
Profiles, Tasks and Wisdom
Estimated Wait Time and Callback
Voicemail
Post Call Survey
Contact Lens rules for sentimental analysis and agent insight
Agent evaluation for quality supervisors.
Agent Screen recording.
Agent Screen recording.
Advanced and custom analisis Quicksight dashboard
Advanced and custom analisis Quicksight dashboard
Voice Authentication
Managed service for the solution (optional)

Contact us to determine which modules you need for your contact center and we will help you implement an omnichannel contact center in a few days.

Highlights

Amazon Connect Contact Centers Contact lens

Details

Sold by

Nubity Inc

Pricing

Custom pricing options

Request private offer

Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.

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Support

Vendor support

The managed services and support services for this offer are optional but are provided on 24x7 or business hours, based on monthly hourly package.

Do not hesitate to contact us to know more about the support offer

Software associated with this service

Contact Suite powered by Amazon Connect

By KEENBEST INFORMATION TECHNOLOGY LIMITED

Contact Suite is the out-of-the-box global contact center solution integrated with Amazon Connect. This solution allows having Amazon Connect embedded inside the self-developed platform--Contact Suite. Supporting call, chat, wallboard, report, and much more features.

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