Sold by: Check Point Software Technologies
The Managed Harmony SASE service provides complete lifecycle management of your SASE solution, available in packages aligned with your specific feature needs (Essentials, Premium, or Complete).
Overview
The Managed Harmony SASE service provides complete lifecycle management of your SASE solution, available in packages aligned with your specific feature needs (Essentials, Premium, or Complete). The scope of service covers:
• 24/7 Monitoring and Alerting:
Continuous telemetry monitoring and investigation of alerts to ensure visibility around the clock.
• Policy and Configuration Management:
Full management of SASE features, including ongoing policy tuning, exclusions, and configuration changes.
• Agent Management:
Oversight of SASE agent patching and upgrade management to ensure endpoints remain secure and up to date.
• Troubleshooting and Support:
Dedicated troubleshooting for SASE features and security protections, along with TAC orchestration for advanced product support incident Handling: Rapid response to security incidents with strict Service Level Agreements (SLAs), including a 2-hour response time for critical issues.
• Onboarding and Setup:
A structured onboarding project that includes solution review, configuration of real-time monitoring, and the creation of communication plans.
• Collaboration and Reporting:
Regular bi-weekly standup meetings, customized runbooks, and integration with your ticketing systems via a dedicated Microsoft Team channel.
Highlights
- Policy and Configuration Management of SASE features, including ongoing policy tuning, exclusions, and configuration changes.
- 24/7 Continuous telemetry monitoring and investigation of alerts to ensure visibility around the clock.
- Agent Management to include SASE agent patching and upgrade management to ensure endpoints remain secure and up to date.
Details
Categories
Delivery method
Deployed on AWS
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Pricing
Custom pricing options
Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Support
Vendor support
services@checkpoint.com Available 24x7x365.
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