HCL Universal Orchestrator

Organisations are increasingly exploring agentic AI to automate work, improve decision-making, and increase productivity. In practice, moving from isolated pilots to enterprise-scale execution remains difficult due to integration complexity, inconsistent governance, unclear ownership, and valid concerns about security, auditability, and uncontrolled proliferation across tools and teams. Without a unifying process orchestration layer, even the most advanced AI remains difficult to operationalise at scale.

HCLSoftware provides a flexible services offering to deploy, adopt, and scale HCL UnO. We implement UnO, enable teams to operate it, and establish the guardrails and operating model required to deliver measurable outcomes over time.

Our approach combines proven deployment capability with advisory-led enablement, so UnO is configured securely, integrated into your environment, and aligned to the business processes and experiences you want to improve.

We provide an enterprise-ready path to operationalising agentic AI. We combine UnO’s orchestration capabilities with HCL delivery expertise and TrueNorth advisory services to prioritise use cases, establish governance and operating rhythms, integrate with your existing landscape, and scale adoption responsibly. This helps customers realise value quickly and sustainably, rather than as isolated experiments.

Customers can select the deployment and services option that matches their ambition and internal capability:

Standard implementation and enablement (deploy UnO and onboard teams to operate it)

Premium advisory-led delivery (use case design plus a train-the-trainer model)

Annual Orchestration Pod as a Service (ongoing assessment, build, and scaling of agents across business processes)

**Key Features of HCL UnO **

Orchestration and Governance: Orchestrate work across AI agents, robots, people, and systems to enable autonomous workflow management—not just task automation.

UnO Agent Builder (Low-code / No-code): Design and create AI agents using UnO Agent Builder, built to power intelligent workflows with enterprise control.

Full Observability and Control: Operate agents with visibility, governance, and control—including observability across agents and AI frameworks to support trusted execution.

UnO Agentic AI Builder for Multi-Agent Workflows: Create sophisticated multi-agent workflows where agents collaborate and delegate tasks across complex processes.

Unified Builder Experience: A consistent interface for creating, configuring, testing, and deploying agents to take ideas from prototype to production.

Model Context Protocol (MCP) Connectivity: Use MCP tools (including UnO MCP Client Tool) to connect agents into MCP environments for context-aware integration with backend systems/services.

External MCP Agents for Interoperability: Expose UnO workflows/tools to external AI agents that support MCP—enabling discovery and invocation of orchestrated workflows.

Compliance-oriented Execution: Support compliant execution and accountable orchestration with governed, observable agents to help operationalise trust at scale.

**For Private Offer custom pricing options, email:  HWAinfo@hcl.com  **