Sold by: Gainsight
AI agents that steer customers from onboarding to outcome intelligent, personalized, and built to scale.
Overview
Gainsight Atlas is the AI engine that powers generative AI and intelligent insights across the Gainsight platform. Atlas analyzes customer data, product signals, and engagement activity to surface insights, automate workflows, and help teams proactively manage retention, adoption, and expansion.
Highlights
- Bring generative AI into customer success workflows
- Automatically analyze customer signals and engagement trends
- Surface churn risk and expansion opportunities earlier
Details
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Delivery method
Deployed on AWS
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Cost/12 months |
|---|---|
Gainsight - Atlas | $5,000.00 |
Dimensions summary
This listing is sold through a single contract dimension, billed by units of Gainsight - Atlas. You buy a set quantity of units under one agreement rather than choosing between separate plans or tiers. Pricing scales with the number of units you commit to. The service pairs autonomous AI agents with a dedicated team that runs renewal and retention motions on your behalf. Because only one pricing dimension applies, your cost depends on the unit quantity you agree to at contract time. Contact the vendor to confirm the unit count that fits your account volume.
Top-of-mind questions for buyers
The marketplace listing bills by units, but the specific definition of a unit is not detailed in the available data. It likely maps to account volume or the book of renewal accounts the service covers. Contact the vendor to confirm exactly what one unit counts as for your book.
Pricing scales with the unit quantity you commit to at contract time. If your account volume grows beyond your committed units, you would adjust the unit count through a new agreement. The contract does not meter usage automatically, so changes happen when you revise your commitment.
The unit price covers autonomous AI agents plus a dedicated team of renewal specialists. The team monitors the system, handles escalations, and runs outreach, personalization, follow-up, and renewal motions across your long-tail accounts. You receive managed outcomes rather than only self-run software.
www.gainsight.com
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Delivery details
Software as a Service (SaaS)
SaaS delivers cloud-based software applications directly to customers over the internet. You can access these applications through a subscription model. You will pay recurring monthly usage fees through your AWS bill, while AWS handles deployment and infrastructure management, ensuring scalability, reliability, and seamless integration with other AWS services.
Resources
Vendor resources
Support
Vendor support
Submit a Ticket To log a support ticket go to https://support.gainsight.com/ and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST
On Gainsight Go https://support.gainsight.com/ , you can find the Live Chat on the bottom right of the screen. Clicking on this engages our agents and allows you to chat directly with our agents. You should use Live chat for quick questions for our agents Please note that some issues may take longer to troubleshoot, and may turn into a support ticket if our agent needs to do some deeper troubleshooting on the issue.
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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