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Karix helps brands leverage WhatsApp Business Platform to craft seamless journeys with features like Flows, catalogs, carousels, forms, native payments and more. As a two-time Meta Growth Partner of the Year (2023 & 2024), Karix offers ready-to-deploy use cases, a scalable interface and deep analytics for data-driven, high-converting campaigns.
Overview
Karix helps businesses leverage WhatsApp Business Platform to create seamless customer experiences that drive growth. As a two-time Meta Growth Partner of the Year (2023 & 2024), Karix enables brands to design friction-free journeys leveraging WhatsApp powerful features like Flows, catalogs, carousels, forms, native payments, and more. Karix hosts a rich repository of ready-made use cases, across industries to instantly start conversing & engaging customers on WhatsApp. With a scalable platform and real-time analytics, businesses can easily manage campaigns that convert. With our no code, low-code automation platform and easy (API & Native) integrations for CRMs, marketing tools, and ecommerce platforms, Karix simplifies customer interactions on WhatsApp. Our leading Conversational AI capabilities helps brands deliver exceptional 24x7 experiences using virtual agents & live agents. Brands can also boost ad performance with Click-to-WhatsApp Ads, turning Facebook and Instagram campaigns into real-time, personalised conversations that shorten the sales funnel.
Highlights
- Customer Support with Live Agent Chat: Service customers via WhatsApp in real-time with AI bot and human interaction built into one.
- Self-service, no-code chatbots: Help users discover services, product catalogues, FAQs, booking appointments and more.
- Seamless Automation & Integration: Use no-code and low-code workflows and robust integrations (API and Native) to connect with CRMs, marketing tools, and e-commerce platforms effortlessly.
Details
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Features and programs
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Pricing
Pricing is based on the duration and terms of your contract with the vendor. This entitles you to a specified quantity of use for the contract duration. If you choose not to renew or replace your contract before it ends, access to these entitlements will expire.
Additional AWS infrastructure costs may apply. Use the AWS Pricing Calculator to estimate your infrastructure costs.
Dimension | Description | Cost/month |
|---|---|---|
Whatsapp_Marketing | Whatsapp_API_Marketing_25k_messages_month | $272.50 |
Whatsapp_Utility | Whatsapp_API_Utility_25k_messages_month | $130.00 |
Whatsapp_Services | Whatsapp_API_Services_25k_messages_month | $125.00 |
Dimensions summary
You buy WhatsApp messaging in three separate categories, each priced per 25,000 messages a month. The Whatsapp_Marketing dimension covers promotional messages like offers and campaigns. The Whatsapp_Utility dimension covers transactional messages such as order updates and payment alerts. The Whatsapp_Services dimension covers service conversations. These are independent options, not tiers, so you select the category that matches how you plan to message customers. Pricing follows the conversation categories defined by the WhatsApp platform. You can combine categories by purchasing the message blocks you need for each type.
Top-of-mind questions for buyers
Each block covers 25,000 messages per month within its conversation category. Billing follows the conversation categories defined by the WhatsApp platform. Marketing messages count against the Marketing block, transactional updates against the Utility block, and service conversations against the Services block. Messages are opt-in, so customers must consent before you send.
Match the block to your message purpose. Use the Whatsapp_Marketing block for offers, campaigns, and product launches. Use the Whatsapp_Utility block for order updates, delivery status, and payment alerts. Use the Whatsapp_Services block for service conversations. Authentication messages like OTPs fall under transactional-style use, so confirm the right category with the vendor.
The three blocks bill independently. You buy the message volume you need for each category separately. Sending marketing and transactional messages means purchasing both the Whatsapp_Marketing and Whatsapp_Utility blocks. Each block covers 25,000 messages in its own category. The blocks add together rather than sharing a pooled message count.
www.karix.com
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Delivery details
Software as a Service (SaaS)
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Support
Vendor support
International Support Team Email: intlsupport@karix.com Mobile: +91 95132 63000 TFN: 800035702782 (for UAE only)
AWS infrastructure support
AWS Support is a one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers. The service helps customers of all sizes and technical abilities to successfully utilize the products and features provided by Amazon Web Services.
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