Sold by: TEKsystems Global Services
24x7 centralized AWS operations management with SLA-aligned incident response, runbook-driven remediation, cost visibility reporting and Well-Architected alignment.
Overview
Production AWS environments spanning multiple accounts demand consistent, around-the-clock operational discipline. TEKsystems Global Services (TGS) Cloud Operations Managed Services delivers centralized 24x7 management through four pillars: Incident Response and Alert Handling, Security and Reliability, Operational Support and Cost Management. Built around Amazon CloudWatch, AWS Systems Manager and the AWS Well-Architected Framework, TGS routes alerts into standardized workflows for SLA-aligned triage, escalation and runbook-driven remediation.
What’s Included
- 24x7 incident response with SLA-aligned triage, structured escalation, runbook-driven containment and documented resolution across managed accounts
- Operational support including AWS service troubleshooting, cross-account investigation and infrastructure health checks
- Security and reliability operations covering event response, misconfiguration handling and ongoing Well-Architected alignment
- Recurring cost and usage visibility reports with rightsizing insights and waste reduction recommendations
Key Benefits
- Free internal engineering capacity from reactive incident handling so teams can focus on high-value initiatives
- Reduce operational fragmentation across multi-account estates with standardized procedures and centralized governance
- Gain structured spend visibility and actionable rightsizing insights to improve cost predictability
- Strengthen audit readiness through documented practices aligned to the AWS Well-Architected Framework
How It Works
- Onboarding and Service Transition: Environment scoping, access provisioning, runbook development, escalation path definition and alert routing integration
- Steady-State Managed Operations: Continuous 24x7 incident response with runbook-driven remediation, troubleshooting, security event handling and cost visibility reporting
- Ongoing Operational Review: Scheduled reviews covering incident trends, SLA adherence, cost findings, rightsizing progress and Well-Architected alignment
Why TEKsystems Global Services
As an AWS Premier Tier Services Partner with validated Security and DevOps competencies, TGS brings certified operational expertise and structured delivery to managed services at scale. Our operations team integrates with your existing monitoring and alert routing configurations, applying standardized runbooks and escalation protocols for consistent environment health across your AWS estate. TGS maintains alignment with the AWS Well-Architected Framework as a governing operational standard, ensuring managed environments meet enterprise-grade reliability and compliance expectations.
Request a consultation through AWS Marketplace to discuss how TGS can centralize and strengthen your AWS operations.
Highlights
- 24x7 incident response and alert handling with SLA-aligned triage and runbook-driven remediation
- Centralized operations across multi-account AWS environments reducing operational fragmentation risk
- Recurring cost visibility reporting with rightsizing insights and waste reduction recommendations
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