Sold by: Storm Reply GmbH
Reply Cloud Concierge helps you run AWS workloads with confidence by combining reliable operations, embedded security, and transparent service governance in one managed service.
Whether you are launching your first production workload or operating at enterprise scale, we provide the right level of support for your business needs: from business-hours coverage to 24/7 on-call, including incident, change, release, and problem management.
Our teams integrate with your ITSM and monitoring tools, tune observability, support patching and backup/DR readiness, and provide clear KPI/SLO reporting through monthly service reviews and QBRs.
The result: fewer disruptions, faster recovery, safer releases, stronger security posture, and predictable operations that scale with your cloud journey. Optional add-ons such as DR exercises, major release weekends, enhanced reporting, and FinOps support help you de-risk critical moments and continuously improve cost and reliability.
Overview
Reply brings enterprise rigor without heavy overhead: a lean operating cadence, measurable outcomes, and a tailored approach that meets you where you are- whether you’re launching your first production workloads or running large, regulated programs.
Why Cloud Concierge
Our service is designed for customers who need more than basic monitoring or ticket handling. It combines AWS managed service experience, ITSM-aligned processes, L1-L3 coverage, embedded security operations, reporting, and continuous improvement in one operating model. Customers receive clear ownership, predictable execution, and stronger control over operational risk.
Structured onboarding and integration
Each engagement begins with a structured complexity assessment covering scope, criticality, and operability. This defines the right coverage model, SLA/SLO expectations, skills mix, onboarding plan, responsibilities, and escalation paths.
Cloud Concierge integrates with existing ITSM, monitoring, CMDB/EAM, SIEM/SOAR, paging, and knowledge systems, or can provide managed tooling where preferred. Runbooks, documentation, escalation ladders, and on-call rotations are agreed upfront and maintained in a traceable way.
Operational delivery
Day-to-day AWS operations are handled through dedicated L1-L3 coverage. Activities include incident and problem management, routine maintenance, patch windows, backup checks, operational documentation, and change and release support aligned with CAB processes. Releases include pre- and post-validation, rollback readiness, and deployment evidence.
Security, resilience, and compliance
Security operations are embedded into the service. This includes triage of AWS Security Hub and Amazon GuardDuty findings, patching and vulnerability follow-up, backup and restore posture monitoring, disaster recovery exercise planning, and evidence collection.
Access follows least-privilege and segregation-of-duties principles, supported by periodic access reviews and audit trails. Reply operates under ISO 9001, ISO/IEC 27001, ISO 45001, and TISAX for automotive information security. Evidence packs can include change approvals and logs, access reviews, backup and restore results, and DR test results.
Governance and continuous improvement
Monthly service reports and quarterly business reviews provide transparency on SLA/SLO attainment, MTTA/MTTR, change success, alert quality, patch and backup compliance, FinOps hygiene, risks, actions, and roadmap decisions.
Observability is tuned to reduce noise, alerts are linked to runbooks, and automation or SRE initiatives are prioritized to improve stability, reduce toil, and lower cost.
Optional add-ons
Additional service components include 24/7 on-call, major release weekends, disaster recovery drills with evidence packs, enhanced reporting, and SRE accelerators for automation, reliability engineering, and cost optimization.
With Cloud Concierge, AWS operations become more than support: they become a governed, measurable, and resilient foundation for business growth
Highlights
- Why Storm Reply: Enterprise trust, scalable delivery. As an AWS Premier Tier Partner and MSP with ISO 9001/27001/45001 and TISAX, we deliver SLA-backed, audit-ready L1-L3 operations integrated with your ITSM and monitoring. Evidence packs, references, and case briefings are available on request.
- How we deliver: ITSM-aligned runbooks, L1-L3 coverage from business hours to 24/7 on-call, CAB-synced releases with rollback plans, tuned observability, and embedded SecOps. Automation, FinOps, and a structured complexity assessment keep operations right-sized, reliable, and cost-aware.
- What you get: Stronger security, higher availability, better change success, and faster recovery without heavy overhead. KPI/SLO reporting with monthly reviews and QBRs keeps leaders informed, while DR drills, release weekend support, and 24/7 options help de-risk critical moments.
Details
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Pricing is based on your specific requirements and eligibility. To get a custom quote for your needs, request a private offer.
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Contact us via info.mobility.storm@reply.de or directly via marketplace